Strategic Client Partner, Executive Education

London Business School; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Generous annual leave 27 days

USS pension

Free onsite gym and swimming pool

Professional development

Cycle to work scheme

Wellbeing services

Job summary

London Business School is seeking an experienced Client Director for Executive Education on our London campus. The role focuses on building and managing client relationships with large to mid-sized corporate clients, shaping solutions and securing new business in a matrix environment.

You will own the portfolio, drive revenue, and lead negotiations from qualification through mobilisation and delivery oversight, contributing to the School’s impact in executive education.

Qualifications

• Significant experience in consultative sales and developing solutions with demanding clients.
• Excellent communication skills and the ability to develop and maintain client relationships at senior levels
• Strong negotiation, networking and influencing skills.
• The ability to manage multiple internal and external stakeholders and operate effectively with senior leaders.
• Experience of key account management and developing client relationships.
• Strong awareness of organisational activity, competitor schools and wider market context.
• The ability to scan the horizon, identify industry best practice and translate insight into future planning.
• Proven financial management skills and commercial acumen.
• Experience leading a team or operating in a senior leadership role.
• A collaborative, client-focused and solutions-oriented approach.
• Confidence working in a complex, matrix environment.

Responsibilities

• Lead and develop a portfolio of existing clients, building substantial, profitable and enduring relationships.
• Define and execute strategic account development plans to expand client relationships and identify new opportunities.
• Work as part of the client team to ensure learning solutions are delivered to agreed budget, quality and timeframe expectations.
• Drive a world-class client service, regularly reviewing quality and ensuring service meets client and stakeholder expectations.
• Anticipate and respond to complex client and stakeholder issues, resolving issues swiftly and escalating where appropriate.
• Qualify and scope new opportunities, developing responses to proposals and maximising the School’s likelihood of winning.
• Lead or contribute to commercial strategy for proposals in partnership with Bid and Business Operations teams.
• Engage with target clients aligned to agreed Custom Solutions targets by geography and industry.
• Develop specific outreach plans to identify and convert new business opportunities.
• Develop deep understanding of London Business School's offer and apply this knowledge to create effective client and stakeholder solutions.
• Own the pipeline for your area, ensuring accurate forecasting and continuous development of new opportunities.
• Lead negotiation of high-value and non-standard contracts and agreements with clients and stakeholders.
• Use insight into client needs, financial targets and the School’s offer to ensure appropriate terms are agreed and delivered.
• Achieve or exceed revenue targets and contribute to wider team performance.

Skills

Consultative sales

Key account management

Client relationship management

Negotiation skills

Stakeholder management

Strategic planning

Job description

London Business School is seeking an experienced Client Director for Executive Education on our London campus. The role focuses on building and managing client relationships with large to mid-sized corporate clients, shaping solutions and securing new business in a matrix environment.

You will own the portfolio, drive revenue, and lead negotiations from qualification through mobilisation and delivery oversight, contributing to the School’s impact in executive education.