Casual Senior Account Manager

London Business School; Greater London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

London Business School is seeking a Senior Account Manager on a casual, zero-hours contract to support Executive Education. You will be the primary day-to-day contact for clients, delivering programmes to scope, budget, and timeline while coordinating cross-functional teams.

This role requires strong relationship management, delivery excellence, and commercial judgement in a matrix environment. Flexibility to work ad hoc hours is essential, with sponsorship considerations if applicable.

Qualifications

• Experience in client relationship management and key account management.
• Strong project or programme management experience in a matrix environment.
• Excellent communication skills and ability to build trust with clients.

Responsibilities

• Lead the delivery of assigned executive education programmes on time, within scope, and to a high standard.
• Act as the main day-to-day contact for clients and provide proactive communication.
• Coordinate programme plans, milestones, governance and resources with internal teams.
• Manage programme risks, issues and dependencies and escalate where needed to protect delivery and outcomes.
• Oversee programme budgets and financial processes, supporting commercial targets and reporting.
• Monitor quality and gather feedback to drive continuous improvement.
• Maintain accurate client and programme records, including CRM updates for reporting and development.

Skills

Client relationship mgmt

Project management

Communication

Commercial acumen

Negotiation

Stakeholder mgmt

Job description

Deliver world-class executive education programmes that shape leaders, strengthen client relationships in a flexible, casual role with ad hoc working hours.

The Role

London Business School is seeking a Senior Account Manager to join Executive Education on a casual, zero-hours contract basis for an agreed period. Working hours will be ad hoc and agreed according to business need, programme requirements and your availability.

This role is central to the successful end-to-end delivery of assigned client programmes and accounts, working closely with Client Directors, Programme Directors and cross-functional teams. You will act as the primary day-to-day contact for clients, ensuring programmes are delivered to scope, budget, timeline and quality expectations. You will coordinate stakeholders, manage governance, track risks and milestones, oversee budgets and maintain a consistently high-quality client experience throughout the programme lifecycle.

Executive Education designs and delivers world-class management and leadership development programmes for individuals and global client organisations. As part of this team, you will contribute directly to the School’s mission to have a profound impact on the way the world does business and the way business impacts the world.

Main Responsibilities

• Lead the delivery of assigned custom executive education programmes, ensuring they are delivered on time, within scope and to a high standard.
• Act as the main day-to-day contact for clients, building strong relationships and providing clear, proactive communication.
• Work closely with Client Directors, Programme Directors and internal teams to coordinate programme plans, milestones, governance and resources.
• Manage programme risks, issues and dependencies, escalating where needed to protect delivery and client outcomes.
• Oversee programme budgets, financial processes and documentation, supporting commercial targets and accurate reporting.
• Monitor programme quality, gather feedback and support evaluation activity to drive continuous improvement.
• Maintain accurate client and programme records, including CRM updates and information required for reporting, planning and future business development.

Who We Are Looking For

We are looking for an experienced client-facing programme or account manager who can combine strong relationship management, operational delivery and commercial judgement. You will be confident working in a complex, matrixed environment and able to influence a wide range of stakeholders at all levels.

This opportunity would suit someone who is comfortable working on a casual, zero-hours contract and able to provide support on an ad hoc basis, with flexibility to align availability with programme delivery requirements and business priorities.

You will bring:

• Experience in client relationship management and key account management.
• Strong project or programme management experience, ideally leading project teams in a matrix environment.
• Excellent communication skills, with the ability to build trust and maintain effective client relationships.
• Proven financial management skills and strong commercial acumen.
• Experience in negotiation, networking and influencing.
• The ability to manage multiple internal and external stakeholders simultaneously.
• Strong judgement, attention to detail and the ability to manage risk, priorities and delivery milestones.
• A client-focused mindset and commitment to delivering outstanding service and continuous improvement.
• Flexibility to work ad hoc hours under a casual, zero-hours arrangement.
• Prior experience in a learning business or executive education environment would be an advantage.
• Working knowledge of adult learning methodologies would be an advantage.
• Language skills would also be an advantage.

Why London Business School?

London Business School; a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Competitive Salary dependent upon experience

Closing date: 8th October 2026