Strategic Client Director, Executive Education

London Business School; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Generous annual leave 27 days (plus)

USS pension with employer contribution

Free onsite gym and swimming pool

Wide range of professional development

Cycle-to-work scheme

Wellbeing programs

Job summary

London Business School is seeking an experienced Client Director for Executive Education on our London campus. You will manage a portfolio of corporate clients, win new business, and drive profitability within a matrix team of specialists, faculty and operations.

The role demands strong leadership, strategic thinking, and expert client management to deliver learning solutions that meet client needs and budget.

Qualifications

• Significant experience in consultative sales and developing solutions with demanding clients.
• Excellent communication skills and the ability to develop and maintain client relationships at senior levels
• Strong negotiation, networking and influencing skills
• Experience leading a team or operating in a senior leadership role

Responsibilities

• Lead and develop a portfolio of existing clients, building substantial, profitable and enduring relationships.
• Define and execute strategic account development plans to expand client relationships and identify new opportunities.
• Work as part of the client team to ensure learning solutions are delivered to agreed budget, quality and timeframe expectations.
• Drive a world-class client service, regularly reviewing quality and ensuring service meets client and stakeholder expectations.
• Anticipate and respond to complex client and stakeholder issues, resolving issues swiftly and escalating where appropriate.
• Qualify and scope new opportunities, developing responses to proposals and maximising the School’s likelihood of winning.
• Lead or contribute to commercial strategy for proposals in partnership with Bid and Business Operations teams.
• Engage with target clients aligned to agreed Custom Solutions targets by geography and industry.
• Develop deep understanding of London Business School’s offer and apply this knowledge to create effective client and stakeholder solutions.
• Own the pipeline for your area, ensuring accurate forecasting and continuous development of new opportunities.
• Lead negotiation of high-value and non-standard contracts and agreements with clients and stakeholders.
• Use insight into client needs, financial targets and the School’s offer to ensure appropriate terms are agreed and delivered.
• Achieve or exceed revenue targets and contribute to wider team performance.

Skills

Consultative sales

Client relationship management

Negotiation

Stakeholder management

Key account management

Commercial acumen

Leadership

Job description

London Business School is seeking an experienced Client Director for Executive Education on our London campus. You will manage a portfolio of corporate clients, win new business, and drive profitability within a matrix team of specialists, faculty and operations.

The role demands strong leadership, strategic thinking, and expert client management to deliver learning solutions that meet client needs and budget.