Strategic Client Growth Director

Manchester Digital; Manchester; On-site; GBP 90,000 - 130,000; Full time

Job summary

Manchester Digital is seeking a senior Client Success & Growth Director to own the success, value and commercial development of key client relationships. You will bridge Growth Marketing strategy with client delivery, ensuring outcomes, value and confidence in Revolution as a strategic growth partner.

You will lead executive-level relationships, identify growth opportunities and work with internal teams to turn them into expanded programmes and revenue.

Qualifications

• Extensive agency experience in client leadership and growth
• Proven ability to manage senior stakeholders and complex accounts
• Strong strategic and commercial mindset with growth focus

Responsibilities

• Take ownership of day-to-day relationship with key clients and strategic accounts.
• Build trusted relationships with senior client stakeholders.
• Develop deep understanding of each client’s business and priorities.
• Ensure clients feel listened to and confident Revolution is a strategic growth partner.
• Lead senior client conversations around priorities and outcomes.
• Own customer success across your portfolio with defined objectives and KPIs.
• Identify where clients are not achieving outcomes and implement corrective actions.
• Challenge internal teams and clients constructively to improve delivery.
• Act as the link between client and strategy/delivery teams.
• Maintain visibility of campaign progress and risks.
• Ensure commitments are understood and reflected in delivery priorities.
• Maintain oversight of milestones and dependencies.
• Ensure updates are communicated when priorities change.
• Maintain KPI framework and reporting that explains impact.
• Turn results into senior-level conversations about business impact.
• Identify emerging performance concerns and implement improvement plans.
• Align client expectations with strategy, scope, investment and data.
• Grow commercial value of existing client relationships.
• Identify additional opportunities and shape solutions with internal teams.
• Develop longer-term strategic engagements.
• Build relationships with additional stakeholders to expand Revolution’s reach.
• Develop partnerships with Growth Marketing Team Leader.
• Represent client voice internally and Revolution’s interests externally.
• Provide feedback on client experience and processes.
• Identify recurring issues and help develop better processes.

Job description

Manchester Digital is seeking a senior Client Success & Growth Director to own the success, value and commercial development of key client relationships. You will bridge Growth Marketing strategy with client delivery, ensuring outcomes, value and confidence in Revolution as a strategic growth partner.

You will lead executive-level relationships, identify growth opportunities and work with internal teams to turn them into expanded programmes and revenue.