Strategic Client Director — Performance Marketing Growth

Journey Further; Manchester; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Pension matched up to 4%

Private medical insurance

Enhanced maternity, paternity & adopt.

25 days annual leave

Home working allowance

Job summary

Journey Further is seeking a commercially driven Client Director to lead strategic client relationships across retail, beauty, fitness, and insurance in the UK. You will own portfolio revenue growth, retention, and exceptional client value, reporting to the Senior Director of Client Experience within the CX team.

You will shape client partnerships, guide cross-functional teams, and drive the agency’s CX culture while maintaining strong financial discipline and strategic oversight.

Qualifications

• Proven experience as a Client Director within a Performance Marketing agency
• Experience managing relationships across retail, beauty, fitness, and insurance sectors
• Strong forecasting, pipeline management and financial discipline
• Mentorship and development of the CX team
• Strategic thinker who translates client challenges into agency action
• Proven track record of growing revenue with complex/high-profile clients

Responsibilities

• Build senior level relationships with client decision makers and drive commercial partnerships
• Define engagement strategy and education across your portfolio
• Lead QBRs, ensure quality and outcomes are clearly defined
• Oversee Client Lifecycle touchpoints and refine agency approach
• Own financial performance and forecast revenue for your portfolio
• Manage contract renewals with clear scopes and deliverables
• Identify and deliver growth opportunities within your client base
• Coordinate with product and marketing to create case studies and thought leadership
• Ensure alignment with internal operations and HubSpot-based processes
• Surface client success stories for marketing purposes
• Drive the continuous improvement of Journey Further CX practices

Skills

Performance marketing

Strategic relationships

Forecasting & budgeting

Revenue growth

CX leadership

Cross-functional leadership

Job description

Journey Further is seeking a commercially driven Client Director to lead strategic client relationships across retail, beauty, fitness, and insurance in the UK. You will own portfolio revenue growth, retention, and exceptional client value, reporting to the Senior Director of Client Experience within the CX team.

You will shape client partnerships, guide cross-functional teams, and drive the agency’s CX culture while maintaining strong financial discipline and strategic oversight.