Strategic Business Improvement Analyst

Network Plus group; England; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Car allowance

Equal opportunity employer

Job summary

Network Plus group is seeking a Business Analyst to partner with senior leadership, embedding within a specific area of the business and working closely with the Managing Director and Commercial Director to uncover opportunities across people, process and systems.

The role emphasizes business improvement beyond IT, including mapping processes, shaping requirements for IT when needed, and coordinating with clients and third parties to deliver contracts with measurable benefits.

Qualifications

• Proven experience in a Business Analyst role, ideally within an operational or commercially driven environment.
• Strong stakeholder management skills, with the confidence and credibility to work directly with senior leadership and with clients.
• Experience working directly with clients to support the delivery of contracts.
• Strong process analysis and mapping capability (as-is / to-be).
• Excellent requirements gathering, elicitation, and documentation skills.
• Experience supporting business change, system rollouts, and adoption activity.
• Experience planning and supporting user acceptance testing.
• Experience managing defects and issues through to resolution.
• Experience coordinating or managing work with third-party suppliers or partners.

Responsibilities

• Partner with Managing Director and Commercial Director day to day, as part of their team and a dependable point of contact for improvement and change.
• Translate strategic and commercial objectives into practical, deliverable pieces of work.
• Work directly with clients to support the delivery of our contracts, understanding their requirements and representing their needs within the business.
• Build strong, trusted relationships at every level — from front-line operational teams to executive leadership, and externally with clients and contract partners.
• Facilitate workshops, interviews, and working sessions to draw out needs, resolve conflicting priorities, and build consensus.
• Communicate clearly and confidently, tailoring the message to the audience — from detailed working documents to concise executive summaries.
• Analyse current processes to identify inefficiencies, risks, gaps, and opportunities for improvement.
• Design and document improved ways of working that deliver measurable benefit.
• Produce clear process maps, procedures, and supporting documentation.
• Support the implementation of process changes, ensuring they are understood, adopted, and embedded across the business.
• Track and measure the impact of process changes against agreed outcomes.
• Elicit, analyse, challenge, and prioritise requirements from stakeholders across multiple functions.
• Translate requirements into inputs for Product Owners, maintaining traceability from business objective through to delivered outcome.

Skills

Business analysis experience

Stakeholder management

Requirements elicitation

Process mapping

Change management

User Acceptance Testing (UAT)

Third-party coordination

Communication skills

Education

A Level 4 Business Analyst qualification

Tools

Process mapping software

Requirements/backlog tools

BI/Reporting tools

Job description

Network Plus group is seeking a Business Analyst to partner with senior leadership, embedding within a specific area of the business and working closely with the Managing Director and Commercial Director to uncover opportunities across people, process and systems.

The role emphasizes business improvement beyond IT, including mapping processes, shaping requirements for IT when needed, and coordinating with clients and third parties to deliver contracts with measurable benefits.