Business Improvement Partner

Cynon Taf Community Housing Group; Abercynon; Sur place; GBP 40 000 - 60 000; Plein temps

Résumé du poste

Cynon Taf Community Housing Group is seeking a skilled Business Analyst to drive analysis and improvements across complex organisational processes. You will lead end-to-end initiatives, gather requirements, and collaborate with multidisciplinary teams to deliver value-driven outcomes.

You will contribute to digital transformation projects, build business cases, and provide data-informed insights to inform investment decisions.

Qualifications

• Recognised business analysis qualification or demonstrable equivalent capability.
• Experience delivering business analysis within complex organisations.
• Experience on digital transformation initiatives and process improvement.

Responsabilités

• Lead end-to-end business analysis and improvement initiatives.
• Analyse requirements, capture acceptance criteria, and work with multidisciplinary teams.
• Develop robust options appraisals, business cases, and benefits frameworks.
• Support investment decisions with data-driven insights and reporting.

Connaissances

Business analysis

Stakeholder management

Process redesign

Digital transformation

Requirements gathering

Formation

BCS Diploma in Business Analysis

Outils

Microsoft Power Platform

CRM systems

Description du poste

Provide technical service delivery for Business Analysis. Deliver high-quality, efficient, and cost-effective services aligned with organisational goals, regulations, and customer needs. Promote value for money, excellent customer care, and a proactive approach to improvement and adaptability in a dynamic working environment.

Key Responsibilities

• Deliver services efficiently, effectively, and with a focus on value for money.
• Provide excellent customer service, ensuring services are responsive to customer needs and feedback.
• Lead day-to-day delivery of Business Analysis and Improvement, ensuring performance targets and standards are met.
• Support and contribute to team objectives, learning, and wellbeing as appropriate.
• Use data, insights, and feedback to identify and implement service improvements.
• Actively lead and contribute to continuous improvement and service development, demonstrating adaptability and a proactive approach to improving services, processes, and outcomes in a dynamic working environment.
• Ensure accurate reporting to managers on performance, risks, and outcomes.
• Promote health and safety, safeguarding, and compliance with organisational policies.
• Uphold the Association’s values: Committed, Respectful, Integrity
• Represent the organisation positively in interactions with external partners, customers, and the community, upholding its reputation and values.
• Promote and uphold equality, diversity, and inclusion in all work.
• Commit to continuous learning and development.
• Demonstrate adaptability, a continuous learning mindset, and a proactive approach to improving services and responding to changing organisational and customer needs.
• Contribute to a positive team environment and achievement of organisational goals.
• Recognised business analysis qualification (e.g., BCS Diploma in Business Analysis, IIBA certifications) or demonstrable equivalent capability in Business Improvement, Continuous Improvement or Change Management.
• Considerable experience delivering business analysis within complex organisations, including end-to-end process redesign and operational change.
• Experience working on digital transformation initiatives (e.g., implementing or improving case management, CRM, portals/self-service, workflow/automation utilising software such as Microsoft Power Platform).
• Experience of working through discovery and defining user needs, capturing, and articulating requirements and acceptance criteria in collaboration with multidisciplinary teams and/or suppliers.
• Experience developing robust options appraisals, business cases, and benefits frameworks to support investment decisions.
• Experience operating across multiple services and stakeholder groups, influencing senior leaders.
• Creating engaging collaboration activities that ensure teams across the organisation are included and involved in change and improvements
• Experience coordinating and delivering smaller change initiatives, including planning, managing risks/issues, and driving implementation and adoption.