Strategic Brand Experience Director

Jack Morton Worldwide; Leatherhead; On-site; GBP 70,000 - 110,000; Full time

Job summary

Jack Morton Worldwide in Leatherhead, UK, is seeking an Account Director to lead a portfolio of client accounts as the senior strategic partner, guiding delivery excellence, commercial performance, and long-term growth.

You will translate client objectives into innovative event strategies, lead cross-functional teams across operations, creative, digital and production, and maintain the highest standards of service, profitability, and client satisfaction.

Qualifications

• Minimum of 8–10 years’ experience in client services, account management, or event strategy.
• Proven track record managing global or multi-market client portfolios.
• Strong commercial acumen with budgeting, margin, and pricing experience.
• Experience leading multi-disciplinary teams across operations, creative, digital, and production.
• Exceptional presentation, negotiation, and communication skills for senior stakeholders.
• Strategic thinker with a proactive growth and service-excellence mindset.

Responsibilities

• Own, develop, and execute strategic relationship plans for Executive Leadership and key stakeholders.
• Lead the creation and execution of client retention and growth strategies.
• Drive commercial excellence through pricing models, margins, and forecasting.
• Oversee delivery of SLAs and KPIs across programs.
• Lead QBRs to evaluate performance and shape future strategies.
• Lead recruitment, mentoring, and development of team members.

Skills

Client relationship management

Strategic leadership

Commercial acumen

People management

Multi-market experience

Tools

CRM systems

Forecasting tools

Job description

Jack Morton Worldwide in Leatherhead, UK, is seeking an Account Director to lead a portfolio of client accounts as the senior strategic partner, guiding delivery excellence, commercial performance, and long-term growth.

You will translate client objectives into innovative event strategies, lead cross-functional teams across operations, creative, digital and production, and maintain the highest standards of service, profitability, and client satisfaction.