Strategic Account Manager – North American Market

PHMG; Manchester; Hybrid; GBP 37,000 - 55,000; Full time

Benefits offered by this job

Free PureGym membership after 3-months

Cycle to work scheme

23 days annual leave + bank holidays

Birthday half day off

Life insurance and critical illness

Company events funded

Job summary

PHMG, a world-leading audio branding agency, seeks an Account Manager in Manchester to manage a diverse portfolio of ~350 client accounts. You will nurture relationships, coordinate with internal Creative and Production teams, and drive value through strategic guidance and proactive service.

In this role you’ll deliver creative solutions, identify upsell opportunities, and ensure projects run smoothly from concept to completion, strengthening long-term client partnerships.

Qualifications

• Relationship-driven approach and confident communicator
• Strong client management and advisory skills
• Commercial awareness with ability to identify growth opportunities

Responsibilities

• Use understanding of client objectives and PHMG services to guide clients through the journey
• Coordinate with internal teams to deliver high-quality audio and creative projects
• Provide proactive communication and organisation to deliver an excellent client experience
• Build and maintain a pipeline of upsell opportunities across your account portfolio
• Identify ways to strengthen long-term client retention through strategic account planning
• Monitor account performance metrics and trends to forecast opportunities and mitigate risk
• Seek feedback and collaboration to support personal growth across the business

Job description

PHMG, a world-leading audio branding agency, seeks an Account Manager in Manchester to manage a diverse portfolio of ~350 client accounts. You will nurture relationships, coordinate with internal Creative and Production teams, and drive value through strategic guidance and proactive service.

In this role you’ll deliver creative solutions, identify upsell opportunities, and ensure projects run smoothly from concept to completion, strengthening long-term client partnerships.