Senior Strategic Account Lead – Hybrid

HH Global Group; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

HH Global Group is seeking a Senior Account Manager in Manchester to lead a client engagement team and partner with Account Directors to deliver on strategic and operational targets. You will balance daily support with long-term planning, managing the delivery of services across 2D print, POSM, and logistics, while driving value for the client.

You will operate in a hybrid model, spending 1–2 days per week in the Manchester office with client-facing work in North Lincolnshire as needed, ensuring

Qualifications

• Advanced client service management experience across multiple vendors.
• Experience with Door Drop and Door to Door services and solutions.
• Understanding of Royal Mail / distribution rates and savings.
• Senior Account Management level or progression path.
• Strong negotiation and consensus-building with stakeholders.
• Track record in account planning, KPIs, budgeting and forecasting.
• Operational management for client services with P&L reporting.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Lead client satisfaction through liaison and management of internal resources and suppliers.
• Own and resolve issues and corrective actions to achieve outstanding results.
• Manage personal development of your team through appraisals and coaching.
• Develop account growth strategies and yearly development plans; manage financials.
• Inform clients of competitor insights and leverage internal sources and suppliers.
• Collaborate with the Account Director to sell new service lines and cost savings.
• Provide technical input on projects to ensure high quality standards.
• Produce regular MI reports and risk management; maintain relationship plans.
• Maintain relationships with all key stakeholders and manage contract renewals.

Skills

Client relationship management

Strategic account leadership

Negotiation

Stakeholder management

Communication skills

Team leadership

Budgeting & forecasting

Job description

HH Global Group is seeking a Senior Account Manager in Manchester to lead a client engagement team and partner with Account Directors to deliver on strategic and operational targets. You will balance daily support with long-term planning, managing the delivery of services across 2D print, POSM, and logistics, while driving value for the client.

You will operate in a hybrid model, spending 1–2 days per week in the Manchester office with client-facing work in North Lincolnshire as needed, ensuring