Strategic Account Manager, Merch & Licensing

I WISH Merchandise; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Performance-related commission

23 days holiday plus public holidays

Company pension scheme

Complimentary breakfast essentials in

Modern office space in Islington

Career development opportunities

Job summary

I WISH Merchandise, a fast-growing strategic sourcing company, is seeking an Account Manager to manage client relationships from brief to delivery, coordinating with design, buying and logistics to bring licensed and promotional merchandise projects to life. You will have 3+ years in account management, a strong commercial mindset, and experience with international suppliers.

The role offers a hybrid Islington office with a discretionary WFH day after probation and a commission-based earning

Qualifications

• Minimum 3 years’ experience in Account Management, Client Services or Project Management.
• Experience within merchandise, promotional products, licensing, sourcing, retail or related industries would be highly advantageous.
• Commercially confident, with the ability and motivation to develop new business and grow existing accounts.
• Experience working with international suppliers and manufacturers, particularly in China, would be highly beneficial.
• Understanding of production processes, logistics, import/export procedures, and supply chain operations is a must.
• Excellent commercial awareness and confidence discussing costs, margins, and profitability.
• Highly organised with strong attention to detail.
• Excellent communication and presentation skills.
• Confident managing multiple projects and deadlines simultaneously.
• Strong Microsoft Office skills, particularly Excel, PowerPoint, Finance Packages and Outlook.

Responsibilities

• Build and nurture strong customer relationships, developing a deep understanding of each client’s business and objectives.
• Manage projects from initial brief through to production and final delivery.
• Coordinate quotations, sampling, production timelines, and order management.
• Work closely with design, buying & logistics teams to bring products to market.
• Support licensing submissions, product approvals, and compliance requirements.
• Coordinate and help resolve any production, quality, or delivery challenges.
• Prepare presentations, costings, and project updates for customers.
• Maintain accurate project plans, forecasts, and account documentation.
• Support business planning and growth initiatives across your accounts.
• Monitor project profitability and work with leadership to maximise commercial performance.
• Ensure customer forecasts, billing and project reporting are managed accurately and on time.
• Actively identify and develop new business opportunities, building relationships with prospective clients and converting opportunities into new accounts and projects.
• Grow existing accounts by identifying new opportunities, product categories and areas for development
• Work towards and achieve individual sales targets, maintaining a healthy pipeline of opportunities and providing accurate sales forecasts.

Skills

Account management

Client services

Project management

Commercial awareness

Sales forecasting

Tools

Excel

PowerPoint

Outlook

Job description

I WISH Merchandise, a fast-growing strategic sourcing company, is seeking an Account Manager to manage client relationships from brief to delivery, coordinating with design, buying and logistics to bring licensed and promotional merchandise projects to life. You will have 3+ years in account management, a strong commercial mindset, and experience with international suppliers.

The role offers a hybrid Islington office with a discretionary WFH day after probation and a commission-based earning