Account Manager

I WISH Merchandise; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Performance-related commission

23 days holiday plus public holidays

Company pension scheme

Complimentary breakfast essentials in

Modern office space in Islington

Career development opportunities

Job summary

I WISH Merchandise, a fast-growing strategic sourcing company, is seeking an Account Manager to manage client relationships from brief to delivery, coordinating with design, buying and logistics to bring licensed and promotional merchandise projects to life. You will have 3+ years in account management, a strong commercial mindset, and experience with international suppliers.

The role offers a hybrid Islington office with a discretionary WFH day after probation and a commission-based earning

Qualifications

• Minimum 3 years’ experience in Account Management, Client Services or Project Management.
• Experience within merchandise, promotional products, licensing, sourcing, retail or related industries would be highly advantageous.
• Commercially confident, with the ability and motivation to develop new business and grow existing accounts.
• Experience working with international suppliers and manufacturers, particularly in China, would be highly beneficial.
• Understanding of production processes, logistics, import/export procedures, and supply chain operations is a must.
• Excellent commercial awareness and confidence discussing costs, margins, and profitability.
• Highly organised with strong attention to detail.
• Excellent communication and presentation skills.
• Confident managing multiple projects and deadlines simultaneously.
• Strong Microsoft Office skills, particularly Excel, PowerPoint, Finance Packages and Outlook.

Responsibilities

• Build and nurture strong customer relationships, developing a deep understanding of each client’s business and objectives.
• Manage projects from initial brief through to production and final delivery.
• Coordinate quotations, sampling, production timelines, and order management.
• Work closely with design, buying & logistics teams to bring products to market.
• Support licensing submissions, product approvals, and compliance requirements.
• Coordinate and help resolve any production, quality, or delivery challenges.
• Prepare presentations, costings, and project updates for customers.
• Maintain accurate project plans, forecasts, and account documentation.
• Support business planning and growth initiatives across your accounts.
• Monitor project profitability and work with leadership to maximise commercial performance.
• Ensure customer forecasts, billing and project reporting are managed accurately and on time.
• Actively identify and develop new business opportunities, building relationships with prospective clients and converting opportunities into new accounts and projects.
• Grow existing accounts by identifying new opportunities, product categories and areas for development
• Work towards and achieve individual sales targets, maintaining a healthy pipeline of opportunities and providing accurate sales forecasts.

Skills

Account management

Client services

Project management

Commercial awareness

Sales forecasting

Tools

Excel

PowerPoint

Outlook

Job description

Position:Full-time, office based in Islington, North London (with 1 discretionary working from home day a week after passing probation).

Location:N1 3QP, Islington, North London

Salary:£35,000 to £45,000 plus commission.

ABOUT I WISH

I Wish is a fast-growing strategic sourcing company supplying licensed and promotional merchandise to leading entertainment brands, museums, attractions and retailers across the UK and Europe. We work with some of the world’s most recognised organisations, including Harry Potter retail stores, The Walt Disney Company, Disneyland Paris, Universal Pictures, Danone, Coca-Cola, and many others.

We source and deliver products ranging from drinkware, stationery and bags to collectibles, souvenirs, gifts and seasonal merchandise.

Our reputation is built on creativity, competitive pricing, quality, ethical sourcing and reliable delivery. As our business continues to grow, we are looking for an enthusiastic and commercially minded Account Manager to join our sales team.

THE ROLE

As an Account Manager, you will be responsible for managing customer relationships from brief to delivery, ensuring projects are delivered successfully while building long-term partnerships and identifying opportunities for growth.

You will act as the primary point of contact for your accounts, working closely with clients, suppliers and internal teams to bring licensed and promotional merchandise projects to life. This role combines relationship management, project coordination, commercial awareness, business development and new business generation.

You will be responsible not only for delivering projects successfully, but also for supporting account growth, forecasting, profitability, and strategic planning alongside the Business Director.

As part of the sales team, each Account Manager will have an individual sales target, with the opportunity to earnperformance-related commissionbased on achieving and exceeding agreed targets.

KEY RESPONSIBILITIES

• Build and nurture strong customer relationships, developing a deep understanding of each client’s business and objectives
• Manage projects from initial brief through to production and final delivery
• Coordinate quotations, sampling, production timelines, and order management
• Work closely with design, buying & logistics teams to bring products to market
• Support licensing submissions, product approvals, and compliance requirements
• Coordinate and help resolve any production, quality, or delivery challenges
• Prepare presentations, costings, and project updates for customers
• Maintain accurate project plans, forecasts, and account documentation
• Support business planning and growth initiatives across your accounts
• Monitor project profitability and work with leadership to maximise commercial performance
• Ensure customer forecasts, billing and project reporting are managed accurately and on time
• Actively identify and develop new business opportunities, building relationships with prospective clients and converting opportunities into new accounts and projects
• Grow existing accounts by identifying new opportunities, product categories and areas for development
• Work towards and achieve individual sales targets, maintaining a healthy pipeline of opportunities and providing accurate sales forecasts

WHAT WE ARE LOOKING FOR

• Minimum 3 years’ experience in Account Management, Client Services or Project Management.
• Experience within merchandise, promotional products, licensing, sourcing, retail or related industries would be highly advantageous.
• Strong understanding of project management and customer relationship management.
• Commercially confident, with the ability and motivation to develop new business and grow existing accounts.
• Experience working with international suppliers and manufacturers, particularly in China, would be highly beneficial.
• Understanding of production processes, logistics, import/export procedures, and supply chain operations is a must.
• Excellent commercial awareness and confidence discussing costs, margins, and profitability.
• Highly organised with strong attention to detail.
• Excellent communication and presentation skills.
• Confident managing multiple projects and deadlines simultaneously.
• Strong Microsoft Office skills, particularly Excel, PowerPoint, Finance Packages and Outlook.

PERSONAL QUALITIES

• A genuine team player who collaborates effectively across departments
• Positive, energetic, and solutions-focused
• Calm under pressure and comfortable working in a fast-paced environment
• Strong relationship builder who genuinely enjoys working with people
• Detail-oriented, reliable, and highly organised
• Curious, proactive, and eager to learn and grow
• Commercially minded with a strong sense of ownership and accountability
• Self-motivated and enthusiastic about delivering excellent results
• Driven by results and motivated by achieving and exceeding sales targets

WHY JOIN I WISH?

• Work with globally recognised brands including Harry Potter, Disney, Disneyland Paris, Universal Pictures and leading FMCG companies
• Exciting and varied projects across licensed, retail, and promotional merchandise
• Friendly, ambitious, and supportive team environment
• Opportunity to influence account growth and business strategy
• Exposure to international sourcing, product development, and licensing
• Genuine opportunities for personal growth and career progression
• Performance-related commission linked to individual sales targets
• Modern office environment in Islington
• No two days are ever the same

BENEFITS

• Performance-related commission
• 23 days holiday plus public holidays
• Company pension scheme
• Complimentary breakfast essentials in the office
• Modern office space in Islington with kitchen, breakout areas, bike room, showers, café…
• Career development opportunities within a growing business

We are looking for people who enjoy a challenge, want to learn, and are excited by the opportunity to help build a growing business.

If you are ambitious, organised and passionate about sourcing great products, we'd love to hear from you.