Strategic Account Manager - Medical Device Lab Solutions

Test Labs; United Kingdom; Remote; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Profit sharing bonus scheme

Development opportunities

Contributory pension

Employee discounts and assistance

Job summary

Test Labs in Peterborough is seeking an Account Manager to build lasting relationships with medical device manufacturers, understand their testing needs and drive account growth.

You will generate leads, develop new business opportunities and work closely with our laboratory teams to keep clients informed from initial enquiry to final report. Two years' experience preferred; strong CRM and communication skills essential.

Qualifications

• Two years’ experience in account management or similar commercial role, ideally within medical devices, laboratory testing or technical services.
• Track record of building lasting client relationships and growing account revenue.
• Experience in lead generation and converting new business opportunities into sales.
• Curiosity and ability to understand technical services and connect them to clients’ needs.
• Excellent listening, questioning and communication skills, with confidence engaging both technical and commercial decision-makers.
• Strong organisational skills and attention to detail, with the ability to manage multiple accounts and priorities.
• Confidence using CRM systems to manage client relationships, track opportunities and prepare accurate sales forecasts.
• Initiative and practical approach to solving problems, ability to work independently and with laboratory colleagues.
• Professionalism and discretion with confidential client and commercial information.

Responsibilities

• Uphold our core values: Hungry, Humble, Smart.
• Build and maintain strong, long-lasting client relationships.
• Develop tailored account strategies to maximise client value and drive growth.
• Oversee client satisfaction and ensure expectations are met or exceeded.
• Manage customer satisfaction surveys (NPS) and ensure high scores.
• Collaborate with Business Development Managers and Study Directors for smooth handovers.
• Negotiate contract renewals and respond to client inquiries promptly.
• Identify and manage risks related to sample delivery, documentation, or testing.
• Prepare client proposals, quotations, and service agreements.
• Proactively conduct outbound calls to identify new business opportunities.
• Research potential leads and feed CRM with qualified prospects.
• Work with operations to provide solutions and feedback for process improvements.
• Communicate preliminary findings or delays professionally to clients.
• Ensure timely delivery of test reports and up-to-date CRM records.
• Adhere to company management systems and QHSES responsibilities.

Skills

Account management

Client relationships

Lead generation

CRM usage

Communication

Organisational skills

Tools

CRM systems

Job description

Test Labs in Peterborough is seeking an Account Manager to build lasting relationships with medical device manufacturers, understand their testing needs and drive account growth.

You will generate leads, develop new business opportunities and work closely with our laboratory teams to keep clients informed from initial enquiry to final report. Two years' experience preferred; strong CRM and communication skills essential.