Account Manager

Test Labs; United Kingdom; Remote; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Profit sharing bonus scheme

Development opportunities

Contributory pension

Employee discounts and assistance

Job summary

Test Labs in Peterborough is seeking an Account Manager to build lasting relationships with medical device manufacturers, understand their testing needs and drive account growth.

You will generate leads, develop new business opportunities and work closely with our laboratory teams to keep clients informed from initial enquiry to final report. Two years' experience preferred; strong CRM and communication skills essential.

Qualifications

• Two years’ experience in account management or similar commercial role, ideally within medical devices, laboratory testing or technical services.
• Track record of building lasting client relationships and growing account revenue.
• Experience in lead generation and converting new business opportunities into sales.
• Curiosity and ability to understand technical services and connect them to clients’ needs.
• Excellent listening, questioning and communication skills, with confidence engaging both technical and commercial decision-makers.
• Strong organisational skills and attention to detail, with the ability to manage multiple accounts and priorities.
• Confidence using CRM systems to manage client relationships, track opportunities and prepare accurate sales forecasts.
• Initiative and practical approach to solving problems, ability to work independently and with laboratory colleagues.
• Professionalism and discretion with confidential client and commercial information.

Responsibilities

• Uphold our core values: Hungry, Humble, Smart.
• Build and maintain strong, long-lasting client relationships.
• Develop tailored account strategies to maximise client value and drive growth.
• Oversee client satisfaction and ensure expectations are met or exceeded.
• Manage customer satisfaction surveys (NPS) and ensure high scores.
• Collaborate with Business Development Managers and Study Directors for smooth handovers.
• Negotiate contract renewals and respond to client inquiries promptly.
• Identify and manage risks related to sample delivery, documentation, or testing.
• Prepare client proposals, quotations, and service agreements.
• Proactively conduct outbound calls to identify new business opportunities.
• Research potential leads and feed CRM with qualified prospects.
• Work with operations to provide solutions and feedback for process improvements.
• Communicate preliminary findings or delays professionally to clients.
• Ensure timely delivery of test reports and up-to-date CRM records.
• Adhere to company management systems and QHSES responsibilities.

Skills

Account management

Client relationships

Lead generation

CRM usage

Communication

Organisational skills

Tools

CRM systems

Job description

We are looking for Account Managers to join our team within our Medical Device testing laboratory at Peterborough.

Do you have what it takes to be one of the Test Labs team?

We are looking for people who challenge themselves, to set goals, and go above and beyond what is required of them in their role, to achieve these.

Our people passionately strive for excellence which you will see in their careful attention to detail. We are inquisitive and we like to understand, not just for the sake of more knowledge but to fuel our innovation in delivering best services, and solutions for our customers. We call this resourcefulness, and a sense that perfection is only just good enough.

We believe that for you to enjoy success in your work, you must apply energy and focus to the tasks you have to do every day. We like to give you the opportunity to stretch yourself beyond your natural ’comfort zone’ in the knowledge that you will be guided by your inner principles to do the right thing by the business, your colleagues and our customers.

These core values are at the heart of what we do and are easier to feel than to talk about. Show us these and we will enjoy having you on the team at Test Labs!

What do we do?

Test Labs is GLP Certified, ISO17025 Accredited Medical Device Testing Laboratory. We specialise in medical device testing and validation, focusing particularly on instructions for use validation and material compatibility studies to ensure compliance with global regulations.

We’re driven by the knowledge that what we do goes far beyond mere compliance; it’s about ensuring the highest standards of quality, safety, and reliability of medical devices. ‘Beyond Market Access’ is our commitment to patient-focused care, not just market readiness. We believe our approach and results set us apart from the rest.

We are relentless in our pursuit of excellence. We hunger for knowledge, challenges, and the constant evolution of healthcare solutions, which drives us to push boundaries, fostering a dynamic, innovative environment. Grounded in humility, we recognise the collective strength of our diverse team. We acknowledge that collaboration fuels innovation. Our humility allows us to learn from each other, embrace feedback, and continuously grow, fostering a culture of mutual respect and open communication.

Intelligence is not just about technical prowess; it’s about emotional intelligence, effective collaboration, and strategic thinking. Together, these values create a culture where ambition meets collaboration, where passion meets practicality, and where innovation meets impact. People who live our values, thrive at Test Labs and benefit both personally and professionally by engaging in the Test Labs journey.

What are we looking for in this position?

As an Account Manager at Test Labs, you will build lasting relationships with medical device manufacturers, understand their testing needs and drive account growth. You will generate leads, develop new business opportunities and work closely with our laboratory teams to keep clients informed and supported – from initial enquiry to final report.

What will you do?

• Always uphold our company core values; Hungry, Humble, Smart
• Build and maintain strong, long-lasting relationships with clients by understanding their needs and challenges.
• Develop creative and tailored account strategies to maximise client value and drive business growth.
• Oversee client satisfaction, ensuring that expectations are met or exceeded.
• Taking responsibility for the customer satisfaction surveys (NPS) associated with their study and ensuring feedback is 9 or 10.
• Work closely with Business Development Managers and Study Directors to ensure smooth account handover and timely study delivery.
• Negotiate contract renewals and address client inquiries with urgency and professionalism.
• Identify and manage risks related to sample delivery, documentation, or testing requirements, escalating early to prevent delays.
• Prepare and present client proposals, quotations, and service agreements.
• Proactively conduct outbound calls to identify and qualify new business opportunities.
• Research and identify potential leads within the market.
• Collaborate with the operations team to provide relevant solutions to client’s challenges and to provide regular feedback to improve business efficiencies.
• Communicate preliminary findings or delays to clients professionally and promptly.
• Ensure timely delivery of test reports by monitoring progress and coordinating with Study Directors.
• Ensure companies CRM system is kept up to date at all times.
• Adherence to the company management systems and QHSES responsibilities as defined within the ‘overview and context of the organisation’ document.

What will you need to have?

• A minimum of two years’ experience in account management or a similar commercial role, ideally within medical devices, laboratory testing or technical services.
• A track record of building lasting client relationships and growing account revenue.
• Experience in lead generation and converting new business opportunities into sales.
• The curiosity and ability to understand technical services and connect them to clients’ needs.
• Excellent listening, questioning and communication skills, with confidence engaging both technical and commercial decision-makers.
• Strong organisational skills and attention to detail, with the ability to manage multiple accounts and competing priorities.
• Confidence using CRM systems to manage client relationships, track opportunities and prepare accurate sales forecasts.
• Initiative, sound judgement and a practical approach to solving problems, alongside the ability to work independently and collaborate with laboratory colleagues.
• Professionalism and discretion when handling confidential client and commercial information.

What will you get?

• 25 days holiday + bank holidays
• Profit Sharing Bonus Scheme
• Commitment to your Personal & Professional Development
• Contributory Pension
• Employee Discounts and Employee Assistance Platform

Most of all you will be a part of the Test Labs Family, who are a team of motivated and inspiring individuals wanting to play their part in changing the industry and making a difference. Test Labs is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Global: 020 3813 0969 USA: [phone] Email us: [e-mail] WhatsApp us on: + 447511873627 Address: Test Labs Ltd, Unit 22 Coningsby Business Park, Peterborough, PE3 8SB