Strategic Account Manager — Growth & Relationships

Hybrid Asset Solutions; Swinton; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company car or car allowance

25 days holiday + bank

Company pension

On-site gym

Free on-site parking

Annual company retreat

Job summary

Hybrid Asset Solutions is seeking a Key Account Manager to own a portfolio of key client accounts, acting as the main contact to build strong relationships and ensure service is delivered as promised.

You will work with operations teams to understand client needs, manage day-to-day queries and drive contract renewals, expansions and service reviews across Build to Rent and residential property accounts.

Qualifications

• Experience in account management, customer relationship management or a similar client-facing role.
• Experience managing several customer accounts in facilities management, property, engineering or another service-based business.
• Experience supporting contract renewals, variations, mobilisations and account growth.
• Strong commercial awareness, including contract performance, customer retention and revenue targets.
• Confidence running customer meetings, service reviews and escalations.
• Good skills in Microsoft Office, particularly Excel, Word, PowerPoint and Outlook.
• A full UK driving licence.
• Experience in the Build to Rent or residential property sector.
• A qualification in business management, customer service, account management or facilities management.
• Membership of a relevant professional body, such as IWFM.
• Experience with CRM systems or account performance dashboards.
• Good financial awareness, including budgets and forecasts.

Responsibilities

• Being the main point of contact for your accounts and building strong, trusted relationships with key contacts.
• Managing day-to-day requirements and making sure queries, actions and concerns are resolved quickly.
• Getting to know each customer's operational, commercial and contractual needs.
• Keeping in regular contact, monitoring satisfaction and tackling potential issues early.
• Managing escalations calmly and coordinating the right actions through to resolution.
• Spotting opportunities to grow existing accounts and help the business hit its revenue targets.
• Leading or supporting contract discussions, renewals, variations and service reviews.
• Supporting the mobilisation of new sites and services within your accounts.
• Running regular customer meetings and presenting performance updates, service reports and improvement plans.
• Working closely with operational teams to make sure services meet contract requirements and customer expectations.
• Monitoring account performance against KPIs, service levels, budgets and commercial targets.
• Keeping senior management updated on performance, risks, opportunities and forecast growth.

Skills

Account management

Customer relationship management

CRM systems

Microsoft Office

Communication

Driving licence

Education

Business management qualification

Customer service qualification

Facilities management qualification

IWFM membership

Tools

CRM dashboards

Excel

Word

PowerPoint

Outlook

Job description

Hybrid Asset Solutions is seeking a Key Account Manager to own a portfolio of key client accounts, acting as the main contact to build strong relationships and ensure service is delivered as promised.

You will work with operations teams to understand client needs, manage day-to-day queries and drive contract renewals, expansions and service reviews across Build to Rent and residential property accounts.