Strategic Account Manager

black.ai; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the SaaS industry is looking for a Strategic Account Manager in London. This pivotal role involves nurturing key customer relationships, driving growth, and implementing strategic account plans in a vibrant, innovative environment. Join a team committed to excellence and customer satisfaction while relishing in competitive benefits.

Benefits

Competitive market rate remuneration

Employee Share Option Program (ESOP)

Progressive health and wellness benefits

12 weeks paid parental leave

$1000 personal L&D budget

Flexible working arrangements

Qualifications

• 5+ years in Account Management, ideally in SaaS.
• Experience with commercial processes and renewal strategies.
• Ability to build and lead account plans.

Responsibilities

• Drive renewal and expansion opportunities across customer base.
• Implement commercial processes in a scaling SaaS business.
• Manage stakeholder relations and pipeline for upselling.

Skills

Relationship Management

Customer Engagement

Strategic Thinking

Negotiation

Consultative Approach

Education

Relevant Bachelor's Degree

Job description

We are excited to announce a newly created opportunity to join our Customer Team as our Strategic Account Manager .

As our Strategic Account Manager, you will work along-side high-achieving US & UK Brand Champions (our version of CSMs), driving the retention and growth of our local customer base. Operating within our fastest growing markets, you will play a pivotal role in Tracksuit’s expansion.

The responsibilities of this opportunity encompass nurturing strong relationships with key decision-makers, identifying opportunities for upselling or cross-selling in addition to a focus on renewals and driving long term partnerships that align with customer objectives.

The role will see you implementing commercial processes within our scaling SaaS business whilst steering the full utilization of our brand tracking platform. This includes identifying high-potential customers through strategic account planning, engaging to comprehend their long-term business goals, and formulating customized strategies to foster long-term mutual growth and success.

Beyond the platform itself, Tracksuit fosters a vibrant community for brand marketers and ambitious leaders of growth brands. This role is central to ensuring customer growth by nurturing relationships and delivering exceptional customer engagement.

Why Tracksuit?

As one of Australasia's fastest-growing startups, we have assembled a world-class team comprising kind, ambitious, generous, and intelligent individuals.

At just over three years old, we're proud to work with over 600 epic brands across US, UK, AU and NZ like Athletic Brewing, MyFitnessPal, Opendoor, Steve Madden and more.

Our vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We’re doing this by becoming the common language to measure, understand and communicate the value of brand building.

We've built beautiful, always-on, radically affordable brand tracking — taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.

So...what are we looking for?

We’re looking for someone with a wealth of experience in commercial conversations and account management. We are looking for candidates who excel in building scalable commercial processes and are inherently customer-centric.

You will be responsible for:

• Working with the US & UK CS teams to drive renewal and expansion opportunities across our customer base
• Develop and implement account or territory plans geared towards maximizing expansion opportunities
• Implementing commercial processes within our scaling SaaS business
• Employing a mix of high-touch and low-touch strategies to drive renewal and expansion opportunities and establish high-value connections with CMOs, Marketing Managers, and Founders
• Developing and implementing strategic sales plans to retain and expand high-value customers
• Leading complex negotiations and contract discussions with customers
• Identifying key decision-makers within the portfolio of accounts and building strong relationships with them
• Understanding the business objectives of customers and positioning solutions to address their needs
• Pipeline and forecast management for renewal upsell and upsell opportunities whilst providing regular updates to senior management
• Traveling as necessary to meet with clients, attend industry events, and participate in conferences.

That's the role, so who are you?

• You will have 5+ years and a proven track record of exceeding targets in a quota-carrying or Account Management role, preferably within the SaaS industry.
• You have experience managing customer relationships and closing strategic renewals and expansion deals
• You are accustomed to building and leading territory & strategic account plans to map our renewal and expansion opportunities
• You expertly navigate complex procurement processes with multiple stakeholders
• You proactively engage customers with a consultative, solution-oriented approach in discovering new opportunities
• Builds opportunity pipeline and forecast management for assigned set of accounts
• You uphold high standards, possess attention to detail, and excel in communication across diverse customer and internal stakeholder interactions.
• You possess a passion for brands and branding, ideally with experience in Brand/Marketing/MarTech.
• You are thoughtful, kind, empathetic, collaborative, and thrive on continuous learning.
• You are deeply committed to enhancing the customer experience, adept at understanding customer pain points, and crafting effective solutions.

Why this role is exciting

You will join an ambitious team that champions innovative thinking and fosters a collaborative working environment. This newly created position offers you the opportunity to work closely with our Head of Customer US & UK to shape the next phase of success at Tracksuit and within our Customer team.

We’re a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.

Underpinning the experience are our great benefits, including:

⦿ Compensation: Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team

⦿ Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success.

⦿ Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, 401k and 6 weeks of paid annual leave.

⦿ Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.

⦿ A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.

⦿ Flexible working: We have beautiful offices in New York, London, Sydney and Auckland. We are office first but offer flexibility day to day and adopt a balanced approach to WFH/in-office work.

But don’t take our word for it! You’ll be joining the:

- Mumbrella Marketing Company of the Year 2022

- HRD Employer of Choice <200 Staff 2024

- NZ Hi Tech Awards, Emerging Company of the Year 2024

- AFR Best Place to Work Media and Marketing (4th place) 2024

We are committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives.