Strategic Account Executive — Grow & Retain Key Clients

LRQA; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible working arrangements

Job summary

LRQA is looking for an Account Executive to strengthen relationships with existing Assessment clients in a dynamic Birmingham team. You will drive renewals and growth, identify cross-sell opportunities, and coordinate with service delivery to ensure client success and strong revenue performance.

You will engage stakeholders at multiple levels, maintain a healthy pipeline, and represent LRQA across cross-functional teams to maximize client value.

Qualifications

• Proven experience in account management, customer success or sales within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Experience managing customer portfolios and delivering revenue growth.
• Ability to identify and develop cross-sell and upsell opportunities.
• Excellent communication, negotiation and presentation skills.
• Strong planning, forecasting and pipeline management capability.
• Experience using CRM systems and sales management tools.

Responsibilities

• Manage a portfolio of existing Assessment clients.
• Achieve annual retention, renewal and growth targets.
• Develop account plans for strategic customers.
• Conduct regular business reviews and customer engagement activities.
• Identify and convert cross-sell and upsell opportunities.
• Manage customer renewals and contract negotiations.
• Maintain accurate pipeline forecasting and CRM records.
• Work collaboratively with operational teams to ensure excellent service delivery.
• Proactively manage customer risks and retention activities.
• Build executive-level relationships within key accounts.

Skills

Relationship-building

Stakeholder management

Revenue growth

Cross-sell/upsell

Communication

Negotiation

Presentation skills

Forecasting

Pipeline management

CRM usage

Tools

CRM systems

Sales management tools

Job description

LRQA is looking for an Account Executive to strengthen relationships with existing Assessment clients in a dynamic Birmingham team. You will drive renewals and growth, identify cross-sell opportunities, and coordinate with service delivery to ensure client success and strong revenue performance.

You will engage stakeholders at multiple levels, maintain a healthy pipeline, and represent LRQA across cross-functional teams to maximize client value.