Inside Sales Account Executive

LRQA; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible working arrangements

Job summary

LRQA is looking for an Account Executive to strengthen relationships with existing Assessment clients in a dynamic Birmingham team. You will drive renewals and growth, identify cross-sell opportunities, and coordinate with service delivery to ensure client success and strong revenue performance.

You will engage stakeholders at multiple levels, maintain a healthy pipeline, and represent LRQA across cross-functional teams to maximize client value.

Qualifications

• Proven experience in account management, customer success or sales within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Experience managing customer portfolios and delivering revenue growth.
• Ability to identify and develop cross-sell and upsell opportunities.
• Excellent communication, negotiation and presentation skills.
• Strong planning, forecasting and pipeline management capability.
• Experience using CRM systems and sales management tools.

Responsibilities

• Manage a portfolio of existing Assessment clients.
• Achieve annual retention, renewal and growth targets.
• Develop account plans for strategic customers.
• Conduct regular business reviews and customer engagement activities.
• Identify and convert cross-sell and upsell opportunities.
• Manage customer renewals and contract negotiations.
• Maintain accurate pipeline forecasting and CRM records.
• Work collaboratively with operational teams to ensure excellent service delivery.
• Proactively manage customer risks and retention activities.
• Build executive-level relationships within key accounts.

Skills

Relationship-building

Stakeholder management

Revenue growth

Cross-sell/upsell

Communication

Negotiation

Presentation skills

Forecasting

Pipeline management

CRM usage

Tools

CRM systems

Sales management tools

Job description

Job ID:44302

Location:Birmingham : 1 Trinity Park : Bi

Position Category:Business Development

Position Type:Employee Regular

Account Executive (Assessment Services – Existing & Core Clients)

Role Purpose:

Join Our Dynamic Sales Team in Birmingham!

At LRQA, our mission is to be the leading digitally enabled assurance partner, helping clients navigate evolving risks and business challenges. Through our expertise in certification, assurance, training and sustainability services, we support organisations in building safer, more resilient and more sustainable businesses.

Are you a relationship-driven sales professional who enjoys growing existing accounts, developing strategic partnerships and uncovering new opportunities within established client portfolios?

Reporting to the Sales Team Manager, the Account Executive is responsible for retaining, developing and growing a portfolio of Assessment clients. The role focuses on building long-term customer relationships, increasing wallet share, driving renewals and identifying opportunities to expand LRQA's certification, assurance and training services within existing accounts.

This is how you will make a difference:

Grow Existing Client Relationships

Develop and strengthen relationships with a portfolio of existing Assessment clients, becoming a trusted advisor and primary commercial contact.

Drive Account Growth

Identify opportunities to expand LRQA's service offering across existing customer accounts through cross-sell, upsell and retention activities.

Deliver Revenue Performance

Own renewal, retention and growth targets across your portfolio, creating account plans that deliver sustainable revenue growth and long-term client value.

Understand Client Needs

Engage stakeholders at all levels to understand their business challenges, compliance requirements and strategic objectives, positioning LRQA solutions that support their success.

Manage Opportunities Effectively

Maintain a healthy pipeline of account growth opportunities, ensuring all activities are managed through the CRM system and progressed effectively through the sales cycle.

Collaborate Across LRQA

Work closely with Service Delivery, Customer Success, Marketing and Technical Teams to ensure an outstanding customer experience and maximise client retention.

Key Responsibilities:

• Manage a portfolio of existing Assessment clients.
• Achieve annual retention, renewal and growth targets.
• Develop account plans for strategic customers.
• Conduct regular business reviews and customer engagement activities.
• Identify and convert cross-sell and upsell opportunities.
• Manage customer renewals and contract negotiations.
• Maintain accurate pipeline forecasting and CRM records.
• Work collaboratively with operational teams to ensure excellent service delivery.
• Proactively manage customer risks and retention activities.
• Build executive-level relationships within key accounts.

What You’ll Bring:

• Proven experience in account management, customer success or sales within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Experience managing customer portfolios and delivering revenue growth.
• Ability to identify and develop cross-sell and upsell opportunities.
• Excellent communication, negotiation and presentation skills.
• Strong planning, forecasting and pipeline management capability.
• Experience using CRM systems and sales management tools.

Who are LRQA?

LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.

Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.

What We Offer:

Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package.

Pre-Employment Checks

If you are successful in securing a role with us, we may carry out pre-employment checks, as permitted by local law, including verification of identity, right to work, employment history, education, and criminal records where applicable.

These checks are conducted by our trusted screening partner, Cfirst, in compliance with applicable data protection laws. Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only as required.

For questions about the screening process, contact [e-mail] , For queries regarding your personal data, contact [e-mail]

At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.

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