Account Director

IDX™; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working (Tue/Wed/Thu in office)

Health cash plan

Mental Health support (EAP)

Private medical insurance

Discounted gym membership

TechScheme and Shop Street access

Culture Committee

Job summary

IDX is seeking an Account Director to own a portfolio of client accounts, building trusted relationships and uncovering new opportunities. You’ll drive delivery, strategic thinking and commercial success for investor relations and corporate communications projects.

With responsibility for revenue and renewals, you’ll lead senior-level engagement, shape proposals, and collaborate with cross-functional teams. This role offers hybrid working in London with global exposure.

Qualifications

• Experience in a commercial Account Management role within a digital, corporate communications, investor relations or related environment.
• Proven experience managing multiple client accounts simultaneously.
• Commercial awareness with experience working to revenue targets.
• Strong project and stakeholder management skills.
• Excellent written and verbal communication skills.
• Ability to identify opportunities and contribute to account growth.
• Collaborative, proactive and detail-oriented approach.

Responsibilities

• Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact.
• Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement.
• Develop a strong understanding of client business models, investor relations strategies and communications agendas.
• Hold regular client status meetings, performance check-ins and activity reviews, particularly around results announcements and campaign delivery.
• Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
• Manage a defined revenue target across multiple client accounts.
• Support client retention through consistent delivery, clear communication and value demonstration.
• Take an active role in renewals, including preparing renewal proposals and negotiations.
• Identify upsell and cross-sell opportunities within existing accounts and elevate larger growth opportunities as appropriate.
• Proactively identify client needs, white space and potential opportunities for additional services.
• Develop new buying and influencer contacts within client organisations.
• Own the development of proposals, pricing and recommendations, with business support.
• Support competitive tenders and new business pitches alongside senior team members.
• Oversee the delivery of projects and retainers across assigned accounts.
• Lead project check-ins before and after key milestones to ensure alignment, quality and efficiency.
• Work closely with delivery, product and specialist teams to ensure work is delivered on time, on budget and to agreed standards.
• Identify and manage risks, issues and dependencies proactively.
• Work collaboratively with senior leadership to support overall account strategy.
• Contribute to knowledge sharing and best practice within the Account Management team.
• Participate in IDX events, industry activities and agency initiatives.

Skills

Account management

Relationship management

Commercial awareness

Project management

Communication

Job description

If you thrive on building trusted partnerships and turning opportunities into long-term success, this is your chance to join IDX as an Account Director and make a real impact for our clients.

Why Join IDX?

Not Just Any Brands: See your work come to life for iconic brands like Rolls-Royce, Vodafone and Bupa.

Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.

Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.

Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.

Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!

Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!

• 25 days annual leave, plus a day for your birthday and holiday trade scheme available!
• Hybrid working (Tue/Wed/Thu in office)
• Flexibility; for when life happens
• Health cash plan allowing you to claim back on every day healthcare costs incl. dental, vision, psychotherapy, acupuncture and more!
• Mental Health support including company Employee Assistance Programme
• Private medical insurance, available by personal contribution
• Discounted gym membership options at Fitness First
• TechScheme and Shop Street access
• Culture Committee focused on regular social, educational and community based activities

The Role

You’ll take ownership of a portfolio of accounts, building long-term relationships, uncovering new opportunities, and ensuring every project delivers real impact for our clients’ investor relations and corporate communications goals. With commercial responsibility for your portfolio, you’ll combine strategic thinking, outstanding client service, and a passion for delivering results to help shape the success of both your clients and our Account Management team.

What You’ll Be Doing

Client Relationship & Account Leadership

• Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact
• Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement
• Develop a strong understanding of client business models, investor relations strategies and communications agendas
• Hold regular client status meetings, performance check-ins and activity reviews, particularly around results announcements and campaign delivery
• Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.

Commercial & Revenue Responsibility

• Manage a defined revenue target across multiple client accounts
• Support client retention through consistent delivery, clear communication and value demonstration
• Take an active role in renewals, including preparing renewal proposals and negotiations
• Identify upsell and cross-sell opportunities within existing accounts and elevate larger growth opportunities as appropriate

Account Growth & Opportunity Development

• Proactively identify client needs, white space and potential opportunities for additional services
• Develop new buying and influencer contacts within client organisations
• Own the development of proposals, pricing and recommendations, with business support
• Support competitive tenders and new business pitches alongside senior team members

Delivery Oversight & Quality Control

• Oversee the delivery of projects and retainers across assigned accounts
• Lead project check-ins before and after key milestones to ensure alignment, quality and efficiency
• Work closely with delivery, product and specialist teams to ensure work is delivered on time, on budget and to agreed standards
• Identify and manage risks, issues and dependencies proactively
• Work collaboratively with senior leadership to support overall account strategy
• Contribute to knowledge sharing and best practice within the Account Management team
• Participate in IDX events, industry activities and agency initiatives

About You

• Experience in a commercial Account Management role within a digital, corporate communications, investor relations or related environment
• Proven experience managing multiple client accounts simultaneously
• Commercial awareness with experience working to revenue targets
• Strong project and stakeholder management skills
• Excellent written and verbal communication skills
• Ability to identify opportunities and contribute to account growth
• Collaborative, proactive and detail-oriented approach

About Us

IDX isn’t your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

We seek The Bold. Shatter expectations, push boundaries – that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home.

An Inclusive Workplace

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.