Strategic Account Co-Ordinator

Nuffield Health; Epsom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare charity in the UK is seeking a Strategic Account Coordinator in Epsom. This hybrid role focuses on managing strategic accounts, ensuring client satisfaction, and strengthening corporate client relationships. The position offers a competitive salary and various wellbeing benefits, including free gym membership and health assessments.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Exceptional customer service skills with a client-focused approach.
• Strong written and verbal communication skills.
• Excellent interpersonal skills to build relationships.

Responsibilities

• Manage contracts and revenue for corporate account base.
• Develop relationships with stakeholders and suppliers.
• Coordinate with contact centre on contracts and mobilisation.

Skills

Customer service

Communication

Interpersonal skills

Documentation

Microsoft Word

Microsoft Outlook

Microsoft Excel

Learning agility

Job description

Strategic Account Coordinator

Epsom/Hybrid | Permanent | Full Time

Competitive salary, depending on experience

37.5 hours per week

This is a hybrid role with a requirement to travel to Epsom for team meetings.

Build a Healthier Nation – Starting with You

At Nuffield Health, we’re the UK’s largest healthcare charity with a mission to build a healthier nation. From award-winning hospitals and fitness centres to ground-breaking community programmes, we’re changing lives every day. To do this, we need people who share our passion for wellbeing, innovation, and quality.

About the Role

As the Strategic Account Coordinator, you will be responsible for the day-to-day administration of a strategic account portfolio. You will play a key role in meeting client and customer needs while positively promoting Nuffield Health. This position directly supports revenue generation within the contact centre and strengthens relationships with our corporate clients.

Key Responsibilities

• Maintain and manage contracts and revenue for the corporate account base. Run reports as requested by companies and ensure eligibility lists are accurate and up to date. Proactively engage with clients and ensure adherence to all protocols. Distribute reports to accounts as required.

• Liaise with and develop strong relationships with key stakeholders, intermediaries, and third-party suppliers.

• Coordinate with the contact centre on mobilisation protocols and contract invitations. Mobilise all new contracts and ensure proper documentation is uploaded to the SharePoint system.

• Collaborate with Account Directors, the Finance Team, and other departments across Nuffield Health to ensure accounts are optimised and current.

• Represent Nuffield Health at roadshows and meetings on an ad-hoc basis.

About You

To thrive in this role, you'll bring:

• Exceptional customer service skills with a client-focused approach

• Strong written and verbal communication skills

• Excellent interpersonal skills, with the ability to build positive relationships

• Proficient in writing clear and professional documentation

• Confident and competent in using Microsoft Word, Outlook, and Excel

• Quick to learn new applications, systems, and processes

• Previous experience gained in account management support role would be advantageous.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.