Account Co-Ordinator

Group M Worldwide Inc.; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Wavemaker UK seeks an ambitious Account Coordinator to support our Client Leadership Community. This role focuses on enhancing client relationships, managing multi-market projects, and ensuring high-quality standards in service delivery. Candidates should possess strong communication skills and a problem-solving mindset to thrive in a dynamic environment.

Benefits

Competitive medical insurance

Significant paid time off

Preferential partner discounts

Employee mental health awareness days

Qualifications

• Understanding of agency operations and client business.
• Ability to motivate teams and manage multiple projects efficiently.

Responsibilities

• Support Client Leadership Community, ensuring best agency experience.
• Manage day-to-day responsibilities across multiple projects.
• Build relationships with clients and ensure smooth project delivery.

Skills

Effective Communication

Problem Solving

Multi-tasking

Stakeholder Management

Persuasion and Influence

Job description

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

AboutWavemaker: A Leading WPP Media Brand

Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together.

Role Summary and Impact

•Are you passionate about clients and their business, leading teams to create unrivalled work that grows our client’s business and builds long term relationships with them?

•Wavemaker UK is looking for an ambitious Account Co-Ordinator to support our Client Leadership Community — the voice of our clients in the agency. You’ll work alongside the Client Lead on the account to ensure our clients have the best agency experience during their time with Wavemaker.

•We’re looking for someone who can inspire teams to deliver consistent and accurate work across 5 marketplaces and help define ways of working across the agency and account that deliver the best client experiences and in turn grow our relationships with existing and potential new clients.

Core responsibilities:

• You will understand all the elements of a client’s business and how we can support their growth.
• You will ensure teams collaborate and always champion unrivalled work for our clients.
• You will have a strong commercial understanding and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate.
• Be responsible for the delivery of multi-market projects across the Audible business – from client-led projects in areas such as budget management, cross-market channel selection and the QBR, to Global Account tasks such as Multi-Market Value Tracking, Global QBR input and ways of working.
• Be responsible for day-to-day management of multiple projects and competent in managing the six aspects of a project, i.e., scope, schedule, finance, risk, quality, and resources.
• Build ongoing commitment from stakeholders and bring people together to achieve specified outcomes.
• These tasks typically include.
  • Planning what work needs to be done, when and who’s going to do it for a given task be that Global or Client.
  • Ensuring sure the work is done to the right standard.
  • Motivating the team of people involved in the project.
  • Co-ordinating work done by different people.
  • Making sure the deliverable is delivered on time.
  • Dealing with changes to the project as and when necessary.
  • Making sure the project delivers the expected outcomes and benefits.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growthand Development to Mobilize the Enterprise.

Client Leadership experience

• You will understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates.

Problem Solving:

• Applies focused questioning and research to understand the problem and wider impact.
• You will have an ability to solve problems, sometimes tackling them proactively before they become an issue, creating a feedback loop to ensure no further issues in the future.

Stakeholder Relationships

• Demonstrates knowledge of the agencies (or clients) organization structure and people, client relationships, business strategy, industry, and challenges.
• Cultivates, nurtures and grow relationships with key clients, stakeholders, and decision makers internally, externally, and virtually.

Effective Communication

• Can lead dialogues between and with specialists, planning, and clients; explains things clearly, challenges ideas effectively and argues in favor of operational processes; determines and utilizes the appropriate communication channels; and employs active listening.

Multitasking and Prioritization

• Adapts to rapidly changing events and environments whilst accurately judging priorities and keeping track of details.
• Balances several projects and tasks simultaneously with minimal error and without losing track of important details or deliverables.

Persuasion and Influence

• Uses a variety of skills to create discussion, reach an agreement and create outcomes, affecting the action, behaviours, and opinions of others.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy)for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

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