Store to Home Picker

B&Q plc; Southend-on-Sea; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

ShareSave

6.6 weeks holiday

Employee assistance programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q plc is seeking a Store to Home Picker to assist customers on the shop floor and via phone, sharing product knowledge and supporting their home improvement ideas. The role includes contributing to efficient click and collect and home delivery services while ensuring safety and strong customer focus.

You will be flexible enough to work on a rota that includes weekends, evenings, and bank holidays, with training to learn new technologies and ways of working in a diverse, inclusive team.

Qualifications

• You're an organised and analytical thinker, and you know how to prioritise your time and keep things simple.

Responsibilities

• Build relationships with customers face to face and over the phone.
• Share product knowledge with customers.
• Support customers' ideas on the shop floor or via one hour click and collect service.
• Handle heavy lifting as needed while assisting delivery, click and collect, and home delivery services.

Job description

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Store to Home Picker and you'll be a big part of this.

What's the job?

You're a confident and friendly communicator, comfortable building relationships and sharing product knowledge with customers face to face and over the phone. Efficiency and safety will be vital of course but your real focus will be the customer, either supporting their ideas on the shop floor or working to a one hour click and collect service.

What we need:

You're an organised and analytical thinker, and you know how to prioritise your time and keep things simple. We provide courier, click and collect and home delivery services and products can range from tins of paint to bags of compost or hot tubs, so you'll be comfortable with some heavy lifting. Being agile and flexible is important to the success of this role. You'll be happy to expand your skills by using new technology and learning new ways of working. And you're flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.