Customer Advisor

B&Q plc; Highweek; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

award-winning pension scheme

ShareSave options

6.6 weeks holiday

payroll giving

Employee Assistance Programme

shopping discounts

colleague wellbeing benefits

Job summary

B&Q plc in Highweek is hiring a Customer Advisor to become an expert guide for our customers. You’ll learn product solutions, help shoppers, and contribute to a welcoming store environment.

The role emphasizes great service, stock checks, and display setup, with training opportunities in paint-mixing and timber cutting. You’ll thrive in a team, enjoy variety, and work a rota that includes weekends and bank holidays.

Qualifications

• Customer-focused and friendly, with a can-do attitude.
• Willing to learn new skills and adapt to new technologies.
• Ability to work in a team and on a rota including weekends and bank holidays.

Responsibilities

• Assist customers with purchases and product questions.
• Help manage stock, set up displays and ensure the store looks inviting.
• Learn paint-mixing and timber-cutting to support customer needs.

Job description

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.

What's the job?

Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits

We also provide generous breaks to make sure you're refreshed and able to perform at your best.