Store to Home Administrator

B&Q Limited; Cardiff; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q Cardiff Gate Retail Park is recruiting a Store to Home Administrator on a 3-month fixed-term contract for full-time work (36.75 hours per week). Shifts cover Monday to Sunday, 6.00am to 10.00pm.

You will process online orders, manage stock and delivery schedules, and support store colleagues with customer queries to ensure an outstanding online experience. You will be a reliable organiser and communicator, comfortable with numbers and spreadsheets, and flexible to work a rota including

Qualifications

• Excellent organisational and communication skills.
• Ability to work with numbers and maintain data accuracy.
• Proficient with spreadsheets and data entry.

Responsibilities

• Process online orders and manage stock within the delivery hub.
• Maintain an accurate database of products and delivery schedules.
• Support store colleagues and answer customer queries to improve the online experience.
• Collaborate with hub team to ensure smooth delivery service.

Skills

Organisation

Data accuracy

Communication

Spreadsheets

Customer service

Job description

Overview

Store to Home Administrator

Full Time - 36.75 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday - 6.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Cardiff Gate Retail Park

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Store to Home Administrator and you’ll be a big part of this.

What's the job?

You’ll create a brilliant experience for every local customer who orders our products online. Working within our Store to Home delivery hub, you’ll be collaborating with your hub team to process online orders, manage stock, maintain an accurate database of products and delivery schedules – plus you’ll be supporting colleagues across your store to answer customer queries. In short, you’ll make sure our online customer experience and delivery service is the best it can be.

What we need:

A brilliant organiser, problem solver and communicator, you’ll feel right at home with us as you’ll be working closely with colleagues and most importantly, our customers. You’re great at working with numbers and spreadsheets to maintain data accuracy, and even better at working with people. You’ll be happy to expand your skills by using new technology and learning new ways of working. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

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