Store to Home Administrator

B&Q Limited; Southend-on-Sea; On-site; GBP 15,000 - 21,000; Part time

Job summary

B&Q Southend is hiring a Store to Home Administrator on a part-time, 22.5-hour week fixed-term contract for 3 months. You will process online orders, manage stock, and schedule deliveries from our delivery hub, supporting store colleagues and answering customer queries.

Shifts are Monday to Sunday, 7.00am–10.00pm, with a £13.10 per hour rate. This role offers training, a competitive package and the chance to help customers get the right products for their home.

Qualifications

• A brilliant organiser, problem solver and communicator, you’ll feel right at home with us as you’ll be working closely with colleagues and most importantly, our customers.
• You’re great at working with numbers and spreadsheets to maintain data accuracy, and even better at working with people.

Responsibilities

• Process online orders and manage stock in the delivery hub.
• Collaborate with hub and store colleagues to ensure accurate delivery schedules and answer customer queries.

Skills

Organisational skills

Problem-solving

Communication skills

Numbers & spreadsheets

Customer service

Tools

Spreadsheets

Delivery scheduling software

Job description

Overview

Store to Home Administrator

Part Time - 22.5 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday - 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Southend

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Store to Home Administrator and you’ll be a big part of this.

What's the job?

You’ll create a brilliant experience for every local customer who orders our products online. Working within our Store to Home delivery hub, you’ll be collaborating with your hub team to process online orders, manage stock, maintain an accurate database of products and delivery schedules – plus you’ll be supporting colleagues across your store to answer customer queries. In short, you’ll make sure our online customer experience and delivery service is the best it can be.

What we need:

A brilliant organiser, problem solver and communicator, you’ll feel right at home with us as you’ll be working closely with colleagues and most importantly, our customers. You’re great at working with numbers and spreadsheets to maintain data accuracy, and even better at working with people. You’ll be happy to expand your skills by using new technology and learning new ways of working. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.