Store Team Member: Elevate Customer Experience & Sales

JD GROUP; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

JD GROUP in Manchester is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, keep displays sharp, replenish stock, and support daily store operations with transactions and stock handling.

Join a team focused on high service standards, learning new skills, and contributing to busy sales floors. The role emphasizes teamwork, attention to presentation, and following store procedures to help customers feel valued.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Good interpersonal skills for engaging with customers and colleagues.
• Strong organisational skills and ability to manage tasks effectively.
• Ability to work collaboratively with others to support store operations.
• Eagerness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Collaborative work

Willingness to learn

Job description

JD GROUP in Manchester is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, keep displays sharp, replenish stock, and support daily store operations with transactions and stock handling.

Join a team focused on high service standards, learning new skills, and contributing to busy sales floors. The role emphasizes teamwork, attention to presentation, and following store procedures to help customers feel valued.