Retail Experience Champion

JD GROUP; Lancaster; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD GROUP is looking for a Store Colleague to help deliver an outstanding customer experience on the shop floor in a fast-paced retail environment. You’ll greet customers confidently, assist with product information, keep displays tidy and well presented, replenish stock, and support daily store operations in line with the company’s high standards.

Working as part of a collaborative team, you’ll follow store procedures, assist with transactions, and learn new skills to build a strong foundation

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisation

Teamwork

Learning mindset

Job description

JD GROUP is looking for a Store Colleague to help deliver an outstanding customer experience on the shop floor in a fast-paced retail environment. You’ll greet customers confidently, assist with product information, keep displays tidy and well presented, replenish stock, and support daily store operations in line with the company’s high standards.

Working as part of a collaborative team, you’ll follow store procedures, assist with transactions, and learn new skills to build a strong foundation