Store Team Leader - Inspire Teams & Elevate Customer Experience

Henderson Group; Craigavon; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Market competitive salary

Employee assistance programme

Social club

Staff discount (grocery/fuel)

Job summary

Henderson Group is seeking a Team Leader at our Northern Ireland store. This full-time role offers 42.5 hours per week with flexible hours, including weekends.

You will lead the store team, model our values, and ensure excellent customer service while supporting the Store Manager to drive performance and community initiatives. We anticipate shifts across opening hours, with responsibilities including keyholder duties when required.

Qualifications

• Aged 18+ with store retail experience, including supervisory responsibilities.
• Able to lead a team and support store operations.
• Strong communication and customer service focus.
• Willingness to cover flexible hours, including weekends and holidays.

Responsibilities

• Lead the store team to follow policies, standards and practices.
• Take responsibility for the store in the absence of other leaders (keyholder).
• Train and manage workload, stay hands-on to deliver great customer experience.
• Support Store Manager to maximise store performance and implement plans.
• Promote community initiatives and cover Post Office duties when required.

Skills

Retail experience

Supervisory experience

Customer service

Team leadership

Job description

Henderson Group is seeking a Team Leader at our Northern Ireland store. This full-time role offers 42.5 hours per week with flexible hours, including weekends.

You will lead the store team, model our values, and ensure excellent customer service while supporting the Store Manager to drive performance and community initiatives. We anticipate shifts across opening hours, with responsibilities including keyholder duties when required.