Store Team Leader: Inspire Growth & Service

Central England Coop; Leicester; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Colleague benefits

Colleague discounts

Recognition programmes

Learning & development

Paid volunteering

Family friendly policies

Wellbeing support

Job summary

Central England Co-operative is seeking a proactive Team Leader to help run one of our stores in the Leicester area. You will lead a small team, drive service standards and ensure daily operations meet our community-focused goals.

The role involves performance management, scheduling, training, and promoting health and safety while delivering great value to members and customers. We offer a competitive salary, holiday entitlement, benefits, and opportunities to develop within our Difference Maker

Qualifications

• Experience in a Customer Service environment with coaching responsibilities.
• Ability to lead and develop teams to deliver great service.
• Strong communication and proactive problem solving.

Responsibilities

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures.
• Taking responsibility for the store’s financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensure colleagues are trained and records maintained.
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations.
• Leading change
• Ensuring all colleagues work within health and safety guidelines.
• Ensuring colleague safety
• Day to day running of the store.

Skills

Customer service

Team leadership

Coaching and development

Communication

Problem solving

Job description

Central England Co-operative is seeking a proactive Team Leader to help run one of our stores in the Leicester area. You will lead a small team, drive service standards and ensure daily operations meet our community-focused goals.

The role involves performance management, scheduling, training, and promoting health and safety while delivering great value to members and customers. We offer a competitive salary, holiday entitlement, benefits, and opportunities to develop within our Difference Maker