Store Team Leader: Energize Service & Growth

Card Factory; Cardiff; On-site; GBP 20,000 - 24,000; Full time

Job summary

Card Factory in Cardiff is seeking a friendly and upbeat Team Leader to energise our store, support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came in for and a smile. You will be at the heart of great service and store energy, guiding the team with confidence and care.

You will lead by example, help others grow, drive store initiatives, keep communication flowing, and monitor numbers to keep the store thriving and welcoming for all.

Qualifications

• Proven leadership ability to motivate and manage a retail team.
• Strong customer focus with energy and positivity.
• Willing to step up in store manager's absence.
• Excellent communication and decision-making.
• Inclusive leadership and supporting growth.
• Curiosity and eagerness to learn and improve.

Responsibilities

• Lead daily store operations and customer experiences.
• Drive commercial performance and store initiatives.
• Model the Card Factory Way and lead by example.
• Support team development and growth.
• Maintain clear communication and ensure smooth running.
• Monitor store metrics and respond to issues.

Skills

Team leadership

Customer service

Communication skills

Learning mindset

Flexible & proactive

People development

Job description

Card Factory in Cardiff is seeking a friendly and upbeat Team Leader to energise our store, support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came in for and a smile. You will be at the heart of great service and store energy, guiding the team with confidence and care.

You will lead by example, help others grow, drive store initiatives, keep communication flowing, and monitor numbers to keep the store thriving and welcoming for all.