Store Team Leader: Drive Service & Growth

URBN Urban Outfitters, Inc.; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Professional development

Job summary

URBN Urban Outfitters, Inc. in London is seeking a Store Manager for Westfield Stratford City to lead a fast-paced fashion retail team, drive sales, and uphold URBN's customer service and visual standards.

You will recruit and develop talent, manage daily operations, oversee merchandising, and ensure a positive store environment that reflects the brand's VIBE philosophy. The role offers opportunities for career growth within a collaborative, supportive culture.

Qualifications

• Experience leading a team in a fast-paced, high-volume fashion retail environment.
• Strong operational skills and ability to manage store standards.
• Understanding of URBN culture and its appeal to the local market.
• Ability to drive sales through exceptional service, presentation, and business understanding.

Responsibilities

• Recruit, motivate, develop and lead a store team.
• Oversee performance development, coaching, and disciplinary actions as required.
• Set daily goals, monitor customer service standards, and ensure a positive store environment.
• Drive merchandising, floor set execution, and visual standards across the department.
• Utilise store reports to respond to trends and achieve targets.

Skills

Management experience

Operational skills

Customer service focus

Visual merchandising

Job description

URBN Urban Outfitters, Inc. in London is seeking a Store Manager for Westfield Stratford City to lead a fast-paced fashion retail team, drive sales, and uphold URBN's customer service and visual standards.

You will recruit and develop talent, manage daily operations, oversee merchandising, and ensure a positive store environment that reflects the brand's VIBE philosophy. The role offers opportunities for career growth within a collaborative, supportive culture.