Store Team Leader: Drive Community Service & Growth

Co-op Group; Kirkwall; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

30% colleague discount in store

Full training and career development

Pension contributions

Holiday entitlement

GP access 24/7

Cycle to work scheme

Job summary

Co-op Group in Kirkwall is seeking a Customer Team Leader to manage a busy Co-op store and lead a small team on shift. You’ll oversee day-to-day operations, stock and customer service, and play a key role in delivering community-focused services.

This part-time role offers varied shifts including early mornings and evenings, with regular overtime. You’ll be supported by full training and enjoy the Co-op membership benefits and staff discounts.

Qualifications

• Experience in retail leadership preferred.
• Ability to motivate and coach a small team.
• Willingness to work varied shifts including early mornings and weekends.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

Skills

Leadership

People skills

Retail knowledge

Flexibility

Tools

POS systems

Job description

Co-op Group in Kirkwall is seeking a Customer Team Leader to manage a busy Co-op store and lead a small team on shift. You’ll oversee day-to-day operations, stock and customer service, and play a key role in delivering community-focused services.

This part-time role offers varied shifts including early mornings and evenings, with regular overtime. You’ll be supported by full training and enjoy the Co-op membership benefits and staff discounts.