Store Team Leader – Customer Experience Champion

Sportswift Ltd; West Bromwich; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sportswift Ltd in West Bromwich is seeking a friendly Team Leader to energise the store, support the Store Manager, and ensure every customer leaves satisfied.

You'll lead by example, drive store initiatives, keep communication flowing, and foster an inclusive vibe while focusing on sales and customer experience. This hands-on role combines leadership with development, offering growth opportunities within a dynamic retail environment.

Qualifications

• Proven leadership experience in a retail environment.
• Strong customer service orientation and problem-solving skills.
• Ability to coach and develop team members.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead day-to-day store operations and maintain high standards of customer service.
• Support the Store Manager and act as a confident point of contact for the team.
• Drive store initiatives, monitor performance, and communicate priorities clearly.
• Foster an inclusive, energetic team culture and ensure a positive shopping experience.

Skills

Leadership

Customer service

People development

Communication

Job description

Sportswift Ltd in West Bromwich is seeking a friendly Team Leader to energise the store, support the Store Manager, and ensure every customer leaves satisfied.

You'll lead by example, drive store initiatives, keep communication flowing, and foster an inclusive vibe while focusing on sales and customer experience. This hands-on role combines leadership with development, offering growth opportunities within a dynamic retail environment.