Store Team Leader — Customer Experience

Co-op; Ilkley; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% discount in store

36 days of holiday (pro-rata)

Cycle to work scheme

Pension contributions

Job summary

Customer Team Leader at Co-op in Ilkley leads a small team in a fast-paced store, delivering essential services to the community. The role involves hands-on work on the shop floor and tills, with a focus on service, stock accuracy, and community engagement.

You'll manage shifts, coach staff, and champion Co-op membership while helping to drive store performance and local partnerships. The position is part-time with 25 hours per week plus overtime.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Flexibility

Retail/merchandising

Job description

Customer Team Leader at Co-op in Ilkley leads a small team in a fast-paced store, delivering essential services to the community. The role involves hands-on work on the shop floor and tills, with a focus on service, stock accuracy, and community engagement.

You'll manage shifts, coach staff, and champion Co-op membership while helping to drive store performance and local partnerships. The position is part-time with 25 hours per week plus overtime.