Store Team Lead, Wembley

Crocs; Wembley; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading global brand seeks a retail associate in Wembley. This role demands excellence in consumer service and collaboration with store management while facilitating a friendly team environment. Candidates should have strong communication skills, retail experience, and a passion for creating memorable shopping experiences.

Qualifications

• 2 – 3 years total retail experience, preferably in leadership roles.
• Strong communication skills for rapport-building.
• Proactive approach to tasks and service.

Responsibilities

• Deliver outstanding consumer service through the C.H.A.R.M. model.
• Coordinate daily retail operations and support team execution.
• Lead by example to improve key performance indicators.

Skills

Communication

Interpersonal skills

Attention to detail

Flexibility

Job description

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What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.