Store Team Lead, Swindon Outlet

Crocs, Inc.; Swindon; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking a Sales Team Lead to enhance customer experiences and drive sales in a dynamic retail environment. This role is pivotal in overseeing store operations, training team members, and ensuring exceptional service delivery. The ideal candidate will have a passion for retail, strong leadership skills, and a commitment to creating memorable shopping experiences. Join a team that values collaboration and innovation, and take the next step in your retail career with this exciting opportunity.

Qualifications

• 2-3 years of retail experience, preferably in a leadership role.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver outstanding service using the C.H.A.R.M. service model.
• Coordinate and prioritize store deadlines and activities.
• Support team members in daily retail operations.

Skills

Retail Experience

Leadership Skills

Communication Skills

Customer Service

Attention to Detail

Job description

Overview

As a Sales Team Lead you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
  
  

What You'll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.
  
  

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail