Store Team Lead, Swindon Outlet

Crocs; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales Team Lead to enhance customer experiences and drive sales in a dynamic retail environment. In this role, you will be responsible for overseeing daily operations, leading a passionate team, and creating memorable shopping experiences for consumers. Your leadership will inspire your team to achieve sales goals while adhering to company policies. This is a fantastic opportunity to grow within a supportive and innovative company that values diversity and inclusion.

Qualifications

• 2-3 years of retail experience, ideally in a leadership role.
• Strong communication skills and a proactive approach to tasks.

Responsibilities

• Oversee opening and closing procedures and drive sales targets.
• Support team members in daily retail operations and maintain standards.

Skills

Retail Experience

Leadership Skills

Communication Skills

Customer Service

Attention to Detail

Job description

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Sales Team Lead

As a Sales Team Lead, you will play a pivotal role in providing valuable experiences and world-class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that encourages sharing suggestions, ideas, and concerns.
• Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities within the store.
• Learn and assist in various departments within the store, including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in daily retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance protocols.

What You'll Bring to the Table

• 2–3 years of total retail experience, preferably with previous store leadership roles.
• Flexibility in work schedule, including nights, weekends, holidays, and extended hours, with regular attendance essential.
• A genuine enthusiasm for retail and sales, with a passion for creating memorable shopping experiences for consumers.
• Strong communication and interpersonal skills to build rapport with consumers and team members.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected classification.