Store Manager, Tommy Hilfiger - Swindon

PVH Corp.; Swindon; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading designer lifestyle brand as a Store Manager. In this pivotal role, you will oversee all store operations, ensuring a premium customer experience while driving sales and profitability. Your leadership will inspire a team dedicated to excellence, fostering a positive environment that embraces change and innovation. With a focus on delivering exceptional service and maintaining high standards, you will play a critical role in shaping the brand's presence in the retail landscape. This is an exciting opportunity to impact a well-known brand and contribute to its success in a vibrant retail setting.

Benefits

Competitive Salary

Comprehensive Benefits Program

Employee Discounts

Inclusive Work Environment

Career Development Opportunities

Qualifications

• 6+ years of progressive retail experience with 2+ years in store management.
• Strong background in customer service and retail operations.

Responsibilities

• Lead store operations to achieve sales and service goals.
• Manage staff recruitment, training, and performance evaluations.

Skills

Retail Management

Customer Service

Sales Performance Analysis

People Management

Visual Merchandising

Budgeting and Planning

Conflict Resolution

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Retail Management Software

Sales Reporting Tools

Job description

Store Manager, Tommy Hilfiger - Swindon

Apply locations Tommy Hilfiger Swindon (Outlet) time type Full time posted on Posted 30+ Days Ago job requisition id R24149

Design Your Future at PVH

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognised for celebrating the essence of “classic American cool” style.

Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear.

In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, the first-class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Store Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through their passion and belief in our brands.

Responsibilities include:

• Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually reviewing standards to ensure clear and consistent execution.
• Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
• Analysing store level reports and creating action plans to improve results.
• Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
• Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
• Providing training and coaching for Employees (daily, weekly and monthly) and ensuring that it is appropriately documented.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Making commitments and decisions on available information even under stressful and changing conditions.
• Setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinating appropriate action plans while considering consequences and budget decisions.
• Conveying clear ideas and goals, managing the implementation of those ideas and managing measurable and achievable results.
• Creating energy and excitement around shared goals and values.

About YOU

• You'll have a minimum of 6 years of progressive retail experience.
• You'll have a minimum of 2 years of store management experience in the service or retail industry.
• Extensive experience in delivering a high level of customer service in a brand retailer is essential.
• You'll have previous retail operations, budgeting, planning, sales, and people management experience.
• You'll be an effective communicator with the ability to build relationships with ease.
• You'll be a team player who recognises and celebrates the contributions and achievements of others.
• You'll be confident in giving feedback that promotes positive behavioral change.
• You'll have strong people management skills with the ability to resolve conflict and unproductive disagreements.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic showing a clear presence on the shop floor.

About WHAT WE OFFER

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.