Store Team Lead - Customer Experience & Training

Home Bargains; Frome; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual leave 28 days

Pension scheme

Store discount 10%

Death in service

Long service award

Flexible pay

In-house training

HB benefits platform

UK discounts

EAP

Health cash plan

Job summary

Home Bargains is seeking a retail leader to guide and develop store colleagues, ensuring high standards and outstanding customer service. You will work with store management to train staff, prioritise customer needs, and drive daily targets while maintaining a welcoming environment.

Responsibilities include supervising daily operations, supporting performance goals, and ensuring excellent store presentation. This role suits someone with experience in fast-paced retail or hospitality settings.

Qualifications

• Demonstrated ability to prioritise and organise workload.
• Customer-centric approach to service delivery.
• Excellent verbal and written communication skills.
• Experience directing and supervising a team in a fast-paced setting.

Responsibilities

• Guide Our Colleagues to train and inform the team to meet store standards.
• Prioritise customer satisfaction and communicate priorities to the team.
• Support daily performance goals and help achieve targets and store presentation.
• Direct and supervise work in a retail environment.

Skills

Prioritise & organise work

Customer focus

Effective communication

Direct & supervise work

Job description

Home Bargains is seeking a retail leader to guide and develop store colleagues, ensuring high standards and outstanding customer service. You will work with store management to train staff, prioritise customer needs, and drive daily targets while maintaining a welcoming environment.

Responsibilities include supervising daily operations, supporting performance goals, and ensuring excellent store presentation. This role suits someone with experience in fast-paced retail or hospitality settings.