Department Manager: Lead a High-Performing Team

Naylor's Equestrian Llp; United Kingdom; Remote; GBP 26,000 - 36,000; Full time

Job summary

Naylor's Equestrian Llp is seeking a store leader to create a positive environment for colleagues and customers. You will coach and develop the team, deliver outstanding service, and drive store performance.

Responsibilities include coaching, opening/closing, cash handling, and supporting recruitment and training. The role focuses on customer experience, store standards, and achieving sales KPIs in a retail setting.

Qualifications

• Proven coaching and team development experience.
• Strong communication and engagement with colleagues.
• Retail or customer-focused environment background.
• Ability to prioritise workload and manage schedules.
• Commitment to delivering excellent customer service.

Responsibilities

• Lead and develop store team to deliver exceptional service.
• Drive monthly sales and KPI targets.
• Oversee opening/closing procedures and cash handling.
• Support recruitment, onboarding and training.
• Maintain store standards and safe, compliant environment.

Skills

Coaching

Team leadership

Communication

Retail experience

KPI awareness

Planning

Decision making

Tools

POS systems

Job description

Naylor's Equestrian Llp is seeking a store leader to create a positive environment for colleagues and customers. You will coach and develop the team, deliver outstanding service, and drive store performance.

Responsibilities include coaching, opening/closing, cash handling, and supporting recruitment and training. The role focuses on customer experience, store standards, and achieving sales KPIs in a retail setting.