Store Supervisor — Flexible Hours & Customer Excellence

Oliver Bonas; West Bridgford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous employee discount up to 60%

Free access to 24 hour employee health

Flexible holiday - 30 days +

Annual discretionary bonus

Private medical / health plan

Pension scheme

Refer a Friend incentive

EDI and inclusion initiatives

Mental health support

360L eLearning access

In-store refreshments

Job summary

Oliver Bonas is seeking an OB Supervisor to join the store management team in West Bridgford. You will drive sales through outstanding customer service and top-tier store operations, including cash handling and daily briefings in the manager’s absence.

You will mentor a team, analyse store performance against targets, and ensure products are merchandised to plan. The role offers flexible hours with a fixed weekly pattern within a full-time framework.

Qualifications

• Experience in retail at supervisor or key holder level.
• Confident and engaging with strong customer focus.
• Ability to follow cash handling procedures and maintain till accuracy.
• Strong organisational skills and multi-tasking ability.
• Commercial awareness and a proactive attitude.

Responsibilities

• Contribute to store sales growth through commercial analysis of footfall, conversions and KPIs.
• Ensure team awareness of sales targets and current performance and impact on KPIs.
• Serve as a role model by delivering exceptional customer experiences and guiding the team to similar standards.
• Lead daily briefings to share targets and focuses when Store Manager is absent.
• Support the team in the manager's absence and maintain store standards.
• Follow company cash handling guidelines for Till transactions and cashing up.
• Review replenishment needs to keep top sellers well merchandised and available.
• Adhere to health & safety and security guidelines.

Skills

Team leadership

Customer service

Cash handling

Merchandising

KPI analysis

Communication

Organisation

Problem solving

Job description

Oliver Bonas is seeking an OB Supervisor to join the store management team in West Bridgford. You will drive sales through outstanding customer service and top-tier store operations, including cash handling and daily briefings in the manager’s absence.

You will mentor a team, analyse store performance against targets, and ensure products are merchandised to plan. The role offers flexible hours with a fixed weekly pattern within a full-time framework.