Store Supervisor - Designer Toy Retail Leader

POP MART UK CORPORATION LTD; Greater London; In loco; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly appreciation gifts

Bonus scheme

Employee Assistance Programme (EAP)

Discount platform with offers

Training & development programs

Regular team events

Descrizione del lavoro

POP MART UK CORPORATION LTD is seeking a Supervisor to work with the Assistant Store Manager in our Hamleys store in London. You will lead the team, ensure excellent customer service, and drive sales targets while maintaining store standards and inventory control.

The role requires strong organisational skills, proactive leadership, and the ability to work flexible hours across nights, weekends, and holidays in a fast-paced retail environment with designer toy products.

Competenze

• Fluent in professional English with excellent verbal and written communication.
• Proactive with strong customer service to provide a memorable shopping experience.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership skills with experience supervising a team.
• Strong organizational skills with keen attention to detail.
• Proficient in rota scheduling and reporting.
• Team-oriented with ability to motivate others.
• Desirable: multi-lingual language ability.

Mansioni

• Act as the store-in-charge, overseeing all aspects of store operations.
• Provide exceptional customer service and resolve customer issues or complaints.
• Train and supervise the sales team, ensuring adherence to company policies and procedures.
• Collaborate with the Store Manager to develop strategies for achieving sales targets.
• Closely monitor inventory levels and coordinate with the merchandising team for replenishment.
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting.
• Own visual merchandising and maintain tidiness and cleanliness at the highest level.
• Manage the cashier point’s daily opening and closing procedures.
• Conduct regular staff meetings to communicate goals, expectations, and updates.
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members.
• Perform administrative tasks such as rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays.

Conoscenze

Leadership

Customer service

Organizational skills

Communication

Time management

Team motivation

Descrizione del lavoro

POP MART UK CORPORATION LTD is seeking a Supervisor to work with the Assistant Store Manager in our Hamleys store in London. You will lead the team, ensure excellent customer service, and drive sales targets while maintaining store standards and inventory control.

The role requires strong organisational skills, proactive leadership, and the ability to work flexible hours across nights, weekends, and holidays in a fast-paced retail environment with designer toy products.