Store Supervisor: Customer Experience & Ops Leader

GR8 Recruitment; Saint Helier; On-site; GBP 18,000 - 24,000; Full time

Job summary

Zohorecruit in St Helier, Jersey is seeking an enthusiastic customer service assistant to join our retail team. You will help customers, uphold store standards and contribute to daily sales targets.

The role requires a friendly, proactive attitude, reliability and the ability to work well in a team or independently. Previous experience with customers is valued.

Join a busy, customer-focused environment offering a welcoming team and opportunities to learn about products and promotions.

Qualifications

• Experienced in customer-facing roles with excellent customer service skills.
• Passionate and committed to delivering a fantastic experience for customers.
• Honest, hardworking and reliable.
• Flexible with a “Can do” attitude.
• Works well in a team or independently.
• Empathetic and able to solve problems.
• Keen to make great things happen and have fun.

Responsibilities

• Ensure the store performs to achieve current sales targets.
• Minimise costs and maximise profit.
• Plan resource in line with business needs across both stores
• Supervise colleague performance, induction, feedback, coaching and counselling.
• Communicate all targets and priorities with the team.
• Complete promotions in a timely manner and in accordance with company standards
• Supervise the induction of new colleagues and validate training.
• Transfer stock to other branches and control inventory.
• Liaise with senior management regarding marketing opportunities.
• Deliver outstanding customer service and possess excellent product knowledge.
• Operate the till accurately and efficiently to maintain stock integrity.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Job description

Zohorecruit in St Helier, Jersey is seeking an enthusiastic customer service assistant to join our retail team. You will help customers, uphold store standards and contribute to daily sales targets.

The role requires a friendly, proactive attitude, reliability and the ability to work well in a team or independently. Previous experience with customers is valued.

Join a busy, customer-focused environment offering a welcoming team and opportunities to learn about products and promotions.