Store Supervisor - Birmingham New Street

POP MART UK CORPORATION LTD; Frankley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Company pension

Job summary

POP MART UK CORPORATION LTD is seeking a Store Supervisor for our Birmingham New Street store. This leadership role oversees daily retail operations, delivers exceptional customer service, and leads the sales team to meet targets.

You will work with senior staff on stock, merchandising, and store presentation to ensure a premium shopper experience. The role requires strong English communication, proactive people management, and a track record in retail leadership.

Qualifications

• Fluent professional English with strong written and verbal skills.
• Proactive customer service mindset to create a memorable shopping experience.
• Proven ability to develop and execute strategies to hit sales targets.
• Demonstrated leadership with experience supervising a team.
• Strong organisational skills for store operations and visual merchandising.

Responsibilities

• Act as the store-in-charge, overseeing all store operations.
• Provide exceptional customer service and resolve complaints.
• Train and supervise the sales team and ensure policy adherence.
• Collaborate with Store Manager to set sales targets.
• Monitor inventory and coordinate replenishment with merchandising.
• Control stock discrepancies and prevent shoplifting.
• Own visual merchandising; maintain tidiness and cleanliness.
• Manage cashier opening/closing and daily procedures.
• Be available to work flexible hours, including weekends.

Skills

Fluent English

Customer service

Sales targets

Leadership

Store operations

Merchandising

Team motivation

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.Store Supervisor - Birmingham New StreetIndustry: Designer collectible piecesLocation: 4-5 New Street Birmingham B2 4RFJob type: Full time, PermanentAbout POP MARTPOP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces art expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.For more information, please visit www.popmart.com and our LinkedIn Career page.What to ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to:Contribute to a fast-growing European business that combines retail, art, and creative storytellingWork with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiencesGrow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideasBenefitsPOP MART offers our employees:Monthly appreciation gifts featuring our latest POP MART designsA structured bonus scheme linked to company and individual performanceAccess to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing supportTraining and development programmes that build both professional skills and creative thinkingRegular team events that bring our people together to share ideas and celebrate our workJoin Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid LunchThe Role and CandidateWe are searching for a Supervisor to work alongside our Assistant Store Manager in our upcoming Birmingham New Street store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager.ResponsibilitiesAct as the store-in-charge, overseeing all aspects of store operationsProvide exceptional customer service and resolve any customer issues or complaintsTrain and supervise the sales team, ensuring they adhere to company policies and proceduresCollaborate with the Store Manager to develop strategies for achieving sales targetsClosely monitor inventory levels and coordinate with the merchandising team and management for replenishmentControl stock discrepancy by monitoring inventory levels and preventing shopliftingOwn visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest levelManage the cashier point’s daily opening and closing proceduresConduct regular staff meetings to communicate goals, expectations, and updatesAssist in recruitment, evaluation of potential candidates’ performance, and training new team membersPerform administrative tasks such as rota scheduling and sales reportingBe available to work flexible hours, including nights, weekends, and holidaysRequired QualificationsFluent in professional English, with excellent verbal and written communication skillsProactive with strong customer service skills to provide a memorable shopping experienceProven ability to develop and implement strategies to achieve sales targetsDemonstrated leadership skills with experience supervising a teamStrong organizational skills with a keen attention to detailProficient in administrative tasks such as rota scheduling and reportingEffective time management and task prioritization abilitiesTeam-oriented with the ability to motivate and inspire othersDesirable but Not EssentialMulti-lingual language abilityRetail management experience from department stores or concession countersIf you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.rs an exciting opportunity for a proactive leader with strong management skills to contribute to the growth and success of our retail outlet. The position is paid and ideal for individuals with a passion for retail management and team leadership.ResponsibilitiesLead and motivate the store team to achieve sales targets and deliver exceptional customer service.Supervise daily store operations, including stock management, merchandising, and visual presentation.Develop and implement sales strategies to maximise revenue and optimise store performance.Manage staff scheduling, training, and performance evaluations to ensure high standards of productivity.Maintain effective communication with team members, suppliers, and customers to foster a positive shopping environment.Oversee inventory control, ordering, and stock replenishment processes.Ensure compliance with health and safety regulations and company policies at all times.Handle customer enquiries, complaints, and feedback professionally via phone or in person.Analyse sales data and prepare reports for senior management to inform strategic decisions.Organise promotional activities and seasonal displays to attract customers.SkillsProven management experience within retail or similar environments, with supervising experience preferred.Strong leadership qualities with the ability to inspire and manage a diverse team effectively.Excellent communication skills, both verbal and written; multilingual or bilingual abilities are advantageous.Organisational skills with a keen eye for detail in merchandising and store presentation.Proficient in sales management techniques and customer service excellence.Sound time management skills to prioritise tasks efficiently in a fast-paced setting.Administrative experience including staff scheduling, reporting, and stock control systems.Good phone etiquette with the ability to handle customer interactions professionally.Demonstrated organisational skills with the capacity to oversee multiple responsibilities simultaneously. This role is ideal for motivated individuals who thrive in a leadership position within retail environments, possess excellent organisational abilities, and are committed to delivering outstanding customer experiences.Benefits:Company pensionWork Location: In person*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.