Store Supervisor - Birmingham New Street

POP MART UK CORPORATION LTD; Park Central; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company pension

Bonus scheme

Job summary

POP MART UK CORPORATION LTD is seeking a Store Supervisor for the Birmingham New Street location. You will support the Assistant Store Manager in all retail operations, lead a diverse sales team, and ensure exceptional customer service aligned with POP MART standards.

A strong focus on inventory control, merchandising, and sales execution is required. You will manage daily store activities, train staff, and implement strategies to achieve targets while maintaining a welcoming, structured

Qualifications

• Proven management experience in retail or similar environments.
• Excellent communication and leadership abilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Act as store-in-charge and oversee daily operations.
• Provide exceptional customer service and resolve issues.
• Train and supervise the sales team and ensure policy adherence.
• Collaborate with Store Manager on sales strategies and stock replenishment.
• Monitor inventory, prevent stock loss, and maintain store presentation.

Skills

Retail leadership

Customer service

Sales targets

Team training

Job description

Store Supervisor - Birmingham New Street

Location: 4-5 New Street Birmingham B2 4RF

Job type: Full time, Permanent

About POP MART

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces art expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
• Grow your skills through hands‑on projects, collaborative learning, and opportunities to explore new ideas

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work
• Company pension

Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

The Role and Candidate

We are searching for a Supervisor to work alongside our Assistant Store Manager in our upcoming Birmingham New Street store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager.

Responsibilities

• Act as the store‑in‑charge, overseeing all aspects of store operations
• Provide exceptional customer service and resolve any customer issues or complaints
• Train and supervise the sales team, ensuring they adhere to company policies and procedures
• Collaborate with the Store Manager to develop strategies for achieving sales targets
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
• Manage the cashier point’s daily opening and closing procedures
• Conduct regular staff meetings to communicate goals, expectations, and updates
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
• Perform administrative tasks such as rota scheduling and sales reporting
• Be available to work flexible hours, including nights, weekends, and holidays
• Lead and motivate the store team to achieve sales targets and deliver exceptional customer service.
• Supervise daily store operations, including stock management, merchandising, and visual presentation.
• Develop and implement sales strategies to maximise revenue and optimise store performance.
• Manage staff scheduling, training, and performance evaluations to ensure high standards of productivity.
• Maintain effective communication with team members, suppliers, and customers to foster a positive shopping environment.
• Oversee inventory control, ordering, and stock replenishment processes.
• Ensure compliance with health and safety regulations and company policies at all times.
• Handle customer enquiries, complaints, and feedback professionally via phone or in person.
• Analyse sales data and prepare reports for senior management to inform strategic decisions.
• Organise promotional activities and seasonal displays to attract customers.

Skills

• Proven management experience within retail or similar environments, with supervising experience preferred.
• Strong leadership qualities with the ability to inspire and manage a diverse team effectively.
• Excellent communication skills, both verbal and written; multilingual or bilingual abilities are advantageous.
• Organisational skills with a keen eye for detail in merchandising and store presentation.
• Proficient in sales management techniques and customer service excellence.
• Sound time management skills to prioritise tasks efficiently in a fast‑paced setting.
• Administrative experience including staff scheduling, reporting, and stock control systems.
• Good phone etiquette with the ability to handle customer interactions professionally.
• Demonstrated organisational skills with the capacity to oversee multiple responsibilities simultaneously.

Required Qualifications

• Fluent in professional English, with excellent verbal and written communication skills
• Proactive with strong customer service skills to provide a memorable shopping experience
• Proven ability to develop and implement strategies to achieve sales targets
• Demonstrated leadership skills with experience supervising a team
• Strong organizational skills with a keen attention to detail
• Proficient in administrative tasks such as rota scheduling and reporting
• Effective time management and task prioritization abilities
• Team-oriented with the ability to motivate and inspire others

Desirable but Not Essential

• Multi-lingual language ability
• Retail management experience from department stores or concession counters

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Work Location: In person

POP MART is an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.