Full Time Retail Assistant - Birmingham New Street

Pop Mart; Birmingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Bonus scheme

Employee Assistance Programme (EAP)

Aon employee benefits

Training and development programmes

Team events

40-hour workweek

Paid lunch

Job summary

POP MART is hiring a Full Time Retail Assistant at Birmingham New Street to join our dynamic European retail team. You will deliver exceptional customer service, manage daily cashier operations, and support our fast-paced store with a passion for designer toys and pop culture.

The role requires fluent professional English, strong customer service skills, and a team-oriented attitude. Flexible hours including nights, weekends and holidays are expected as part of a 40-hour workweek with paid lunch.

Qualifications

• Fluent in professional English.
• Proactive with strong customer service skills.
• Team-oriented with ability to work in a team.

Responsibilities

• Provide exceptional customer service and resolve any customer issues or complaints.
• Manage the cashier point’s daily opening and closing procedures.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Fluent English

Customer service

Teamwork

Job description

## Full Time Retail Assistant - Birmingham New StreetApply: Birmingham New Street: Full time: Posted Today: JR101719Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.**Pay:** £28,000.00 per year Job description:**Full Time Retail Assistant - Birmingham New Street****Industry:** Designer toys and collectible pieces**Location:** 4-5 New Street Birmingham B2 4RF**Job type:** Full Time Permanent **About POP MART**POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.For more information, please visit www.popmart.com and our LinkedIn Career page. **What to Expect**POP MART is a fast-paced company with a young and multicultural team where you can expect to:* Contribute to a fast-growing European business that combines retail, art, and creative storytelling* Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences* Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas **Benefits**POP MART offers our employees:* Monthly appreciation gifts featuring our latest POP MART designs* A structured bonus scheme linked to company and individual performance* Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support* Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more* Training and development programmes that build both professional skills and creative thinking* Regular team events that bring our people together to share ideas and celebrate our work* Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch **Responsibilities*** Provide exceptional customer service and resolve any customer issues or complaints* Manage the cashier point’s daily opening and closing procedures* Be available to work flexible hours, including nights, weekends, and holidays **Required Qualifications*** Fluent in professional English, with excellent verbal and written communication skills* Proactive with strong customer service skills to provide a memorable shopping experience* Team-oriented with the ability to work well in a team If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.Job Type: Full-timeBenefits: * Company pension \\*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.\\*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.