Store Supervisor

Yorkshire Trading Company Ltd; York and North Yorkshire; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

5.6 weeks annual leave (pro rata)

Job summary

Yorkshire Trading Company Ltd in York is seeking a Retail Store Supervisor to join our busy team. 32 hours over 4 days per week, including weekends on a rota, with permanent part-time employment.

You’ll support the Store Manager, coach cashiers and stock replenishment staff, and help deliver excellent customer service on the shop floor. You'll supervise displays, pricing, cashing up and ensure product knowledge and promotions are up to date.

Qualifications

• Experience in delivering high standard customer service in a retail environment.
• Ability to supervise and train frontline staff including cashiers and stock replenishment teams.
• Strong communication and problem-solving skills.

Responsibilities

• Assist the store manager in day-to-day running of the store.
• Deputise in the absence of the Store Manager (key holder).
• Support in training and supervising retail colleagues including cashiers and replenishment team.
• Manage store displays, stock rotation and stock put away.
• Keep up-to-date with products, services and promotions.
• Handle customer questions, complaints, and issues.
• Direct customers to racks and counters, delivering great customer service.
• Carry out cashing up duties and pricing checks.
• Contribute to team goals and related tasks as needed.

Skills

Customer service

Cash handling

Team leadership

Stock replenishment

Visual merchandising

Job description

Yorkshire Trading Company, are a growing family owned run business with 42 stores throughout Yorkshire, Lincolnshire & the North East; a busy ecommerce operation and Outdoor Events teams who trade nationwide.

We have an opportunity for a Retail Store Supervisor to join the team in our York Store.

The position is based on:

• 32 Hours over 4 days, to include some weekends on a rota basis

The ideal candidate would benefit from being flexible as additional hours may be required at busy times

Duties to include but are not limited to:

• To assist the store manager in the day to day running of the store
• Deputise in the absence of the Store Manager (key holder)
• Support in the management and training of retail colleagues, including cashiers and the replenishment team working on the shop floor.
• Work on store displays / stock rotation and put away
• Keep up-to-date with all of our products, services and promotions.
• Handle customer questions, complaints, and issues
• Direct customers by escorting them to racks and counters suggesting items, delivering great, traditional customer service
• Contributes to the team effort by accomplishing related results as needed.
• Cashing up duties as and when required
• Ensure pricing is correct.

The list above is not exhaustive

5.6 weeks annual leave (pro rata)

Job Types: Part-time, Permanent

Part-time hours:

• 32 Hours over 4 days, to include some weekends on a rota basis.