Store Service Advisor (Part-Time)

END.; Glasgow; On-site; GBP 20,000 - 25,000; Part time

Job summary

END. is seeking a part-time Store Service Advisor in Glasgow to enhance customer relationships and drive sales during the Christmas season. The ideal candidate will have experience in luxury retail, possess excellent communication skills, and demonstrate a passion for customer service. END. offers generous staff benefits, including discounts, holidays, and opportunities for professional development.

Benefits

Generous staff discount and sales

29 days holidays including bank holidays and your birthday

Access to Employee Assistance Programme

Company pension scheme

Opportunities for professional development

Qualifications

• Experience in a customer-facing role, ideally within luxury fashion.
• Strong written and verbal communication skills.
• Sociable and charismatic with diverse customer engagement capability.

Responsibilities

• Networking with customers to develop relationships and achieve sales targets.
• Supporting the store team to maximize sales and enhance the company profile.
• Maintaining product and visual merchandising standards.

Skills

Customer engagement

Problem solving

Networking

Communication

Job description

Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success, this could be the role for you.

STORE SERVICE ADVISOR - PART TIME, GLASGOW

Over the last 19 years, END. has evolved into a technology-led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers, we deliver to over 80 countries around the world. Our online business is complemented by our industry-leading retail stores in Newcastle, Glasgow, London, Manchester, and Milan.

The END. Store on Ingram Street has established itself as the premier destination for cutting-edge sportswear, leading Japanese brands, contemporary menswear, and luxury collections in the region. Spanning 3 floors and representing over 250+ brands, we seek an ambitious and energetic individual, experienced in troubleshooting, problem solving, motivating, and developing a diverse team, supporting a dynamic and forward-thinking Store Manager.

We need an energetic and ambitious Service Advisor who understands luxury fashion and lifestyle to support our store over the Christmas period. You will engage with customers, develop potential customers, and build upon the existing customer base, exceeding customer and company expectations at every level.

What you'll be doing:

• Networking with the END. customer base, developing new and existing relationships to achieve and exceed sales targets.
• Supporting the store team in maximizing sales and enhancing the company profile.
• Exhibiting exemplary service techniques to drive service excellence as a standard.
• Supporting store operations by understanding all services and procedures.
• Maintaining product and merchandising standards, replenishing stock, and following visual merchandising guidelines.
• Sharing in-depth product knowledge and industry insights with customers.
• Handling financial transactions professionally and accurately.

What you'll be able to demonstrate:

• Experience in a customer-facing role, ideally within luxury fashion or a related industry.
• Ambition to grow within the retail sector.
• Sociable and charismatic, with the ability to engage with diverse customer types.
• Excellent written and verbal communication skills.

What we can offer you:

• Generous staff discount and staff sales
• 29 days holidays including bank holidays and your birthday
• Access to Employee Assistance Programme
• Company pension scheme
• Opportunities for professional development and career progression

Our core values underpin everything we do. We put our customers first, are passionate and dedicated, and strive for excellence. We are positive, collaborative, and keep it simple.