Customer Services Advisor

Superglass Insulation; Stirling; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the insulation industry, located in Stirling, is seeking a Customer Services Advisor to enhance their team. The ideal candidate will excel in communication, be detail-oriented, and work in a dynamic environment with various internal customers, ensuring timely processing of orders and exceptional service standards.

Qualifications

• Previous experience in customer services preferred.
• Excellent oral and written communication skills.
• Ability to build professional relationships.

Responsibilities

• Main customer interface for order intake and logistics.
• Maintain order accuracy and ensure timely entry.
• Coordinate with internal departments regarding payments.

Skills

Communication

Attention to detail

Organizational skills

Interpersonal skills

Time management

Tools

Microsoft Office

ERP systems

Job description

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Join to apply for the Customer Services Advisor role at Superglass Insulation

Location: Stirling, FK7 7QQ.

Salary: Competitive.

Contract: Full time, permanent.

Etex Insulation UK Ltd are a manufacturer of mineral glass wool thermal and acoustic insulation. We currently have an opportunity for a Customer Services Advisor to join our site based in the heart of Stirling.

This role is key in ensuring we consistently deliver excellent customer service across the business. You will be responsible for responding to inbound customer calls and emails regarding order inquiries, shipping dates and other administrative duties. In addition, you will be required to work closely with Regional Sales, Logistics, Technical Support and Finance. This means that it is a vital part of the role to build and sustain a long-standing professional relationship across other departments and with all levels of employees.

Customer Services Advisor - Accountabilities

• Main customer interface for order intake, processing and logistics
• Maintain order accuracy and ensure orders are entered within timeframe
• Work with the customer and internal Departments in relation to payments
• Actively participate in departmental activities and initiatives
• General ad hoc duties
  
  

What We Need From You

• Previous experience in customer services or within sales department preferred
• Good working knowledge of Microsoft Office packages
• Knowledge of ERP systems
• An excellent communicator with stakeholders, both internally and externally
• Excellent oral and written communications
• Excellent interpersonal, organisational and time management skills
• Attention to detail
• Strong teammate with the ability to take ownership and follow through
• Focus on learning and self development
  
  

If you have the right to work in the UK and have the skills and experience to be successful in this role, we’d love to hear from you!

Although previous customer service experience is an asset, this role may also suit individuals with less customer service experience.

Provided that you have strong motivation to learn and believe in service excellence, we would still love to hear from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

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