Store Security & Customer Service Officer

Mitie Group plc.; Summer Hill; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues. You will follow the site-specific Risk Assessments, set the highest standards as an MITIE employee, and contribute to a safe working environment for colleagues, contractors and customers.

Strong communication and a proactive attitude are essential.

Qualifications

• Excellent communication skills are required both written and verbal.
• Adaptable communication style to meet different people.
• Ability to work in a fast-moving services business.
• Capable in the use of technology.
• Good attention to detail and high level of enthusiasm.
• Previous experience is desirable but not essential; SIA licence desirable but not essential.

Responsibilities

• To deliver industry leading customer service.
• To deter violence and public order offences.
• To conduct patrols of the store.
• Utilising CCTV systems to support the reduction of crime and stock loss.
• Liaise with store management teams and police as required.
• Report incidents and crime through our leading technology.

Skills

Customer service

Communication

Attention to detail

Tech usage

Enthusiasm

Education

Public Space Surveillance SIA licence(desirable)

Job description

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues. You will follow the site-specific Risk Assessments, set the highest standards as an MITIE employee, and contribute to a safe working environment for colleagues, contractors and customers.

Strong communication and a proactive attitude are essential.